Inbound/outbound call issues for Canada customers

Update timeline

1. investigating Nov 15, 2021, 07:25 PM UTC

   Our telecom provider is observing call failures to/from Canada phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in [X hours] or as soon as more information becomes available.

2. investigating Nov 15, 2021, 08:44 PM UTC

   We are continuing to work with our carrier partner to resolve the issue with calls to/from Canada. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. investigating Nov 15, 2021, 10:44 PM UTC

   We are observing recovery for Outbound Calls to Canada. We continue to work with our carrier partner for Inbound Calls Failures from Canadian Networks. This issue affects both Long Code and Toll Free Numbers. Customers may experience dropped calls, connection disruptions or a fast busy signal when attempting to reach Twilio Numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

4. investigating Nov 16, 2021, 02:46 AM UTC

   We are observing recovery for Outbound Calls to Canada. We continue to work with our carrier partner for Inbound Calls Failures from Canadian Networks. This issue affects both Long Code and Toll Free Numbers. Customers may experience dropped calls, connection disruptions or a fast busy signal when attempting to reach Twilio Numbers. We expect to provide another update in 8 hours or as soon as more information becomes available.

5. investigating Nov 16, 2021, 06:44 AM UTC

   We have started seeing recovery for both outbound and inbound calls To/From Canadian Networks. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

6. investigating Nov 16, 2021, 08:32 AM UTC

   We have started seeing recovery for both outbound and inbound calls To/From Canadian Networks. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

7. investigating Nov 16, 2021, 10:28 AM UTC

   We have started seeing recovery for both outbound and inbound calls To/From Canadian Networks. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

8. investigating Nov 16, 2021, 12:18 PM UTC

   We have started seeing recovery for both outbound and inbound calls To/From Canadian Networks. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

9. investigating Nov 16, 2021, 01:34 PM UTC

   The issue affecting outbound and inbound calls To/From Canadian Networks has been resolved, and the service is functioning normally at this time.

10. resolved Nov 16, 2021, 01:40 PM UTC

    All the services are functioning normally at this time, proceeding towards closure of the incident