Freshcaller incident

Degraded Performance

Resolved after 20 minutes, affecting Outbound Calls, on November 28, 2021.

resolved Nov 28, 2021, 12:36 AM UTC

The issue affecting outbound calls has been resolved, and the service is functioning normally at this time.

Started
Nov 28, 2021, 12:16 AM UTC
Resolved
Nov 28, 2021, 12:36 AM UTC
Duration
20m
Detected by Pingoru
Nov 28, 2021, 12:16 AM UTC

Affected components

Outbound Calls

Update timeline

  1. investigating Nov 28, 2021, 12:16 AM UTC

    When making an outgoing call, customers are getting the error "we are unable to connect right now please try after sometime". Our best minds are working on fixing the same. More updates to follow

  2. resolved Nov 28, 2021, 12:36 AM UTC

    The issue affecting outbound calls has been resolved, and the service is functioning normally at this time.

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