Freshcaller incident
Voice Quality Degradation with Inbound and Outbound calls to Taiwan Phone numbers
Resolved after 2 hours 29 minutes, on December 13, 2021.
The issue affecting voice quality degradation with inbound and outbound calls to Taiwan phone numbers has been resolved, and the service is functioning normally at this time.
Update timeline
- investigating Dec 13, 2021, 11:43 AM UTC
We are observing voice quality degradation with inbound and outbound calls to Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Dec 13, 2021, 12:40 PM UTC
We have started seeing recovery in voice quality degradation with inbound and outbound calls to Taiwan phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Dec 13, 2021, 02:12 PM UTC
The issue affecting voice quality degradation with inbound and outbound calls to Taiwan phone numbers has been resolved, and the service is functioning normally at this time.
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