Freshcaller incident
Inbound Call Failures to a Subset of Portugal Mobile Number
Resolved after 4 hours 24 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on December 24, 2021.
We are no longer experiencing with inbound call failures to a subset of Portugal Mobile numbers. This incident has been resolved.
Affected components
Update timeline
- investigating Dec 24, 2021, 12:18 PM UTC
We are observing a subset of call failures to Portugal Mobile numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Dec 24, 2021, 01:14 PM UTC
We are continuing to work with our carrier partner to resolve call failure to a subset of Portugal Mobile numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Dec 24, 2021, 02:43 PM UTC
We are observing recovery with inbound call failures to a subset of Portugal Mobile numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Dec 24, 2021, 04:42 PM UTC
We are no longer experiencing with inbound call failures to a subset of Portugal Mobile numbers. This incident has been resolved.
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