Freshcaller incident
Inbound Call Failures to a Subset of Spain Phone Numbers
Resolved after 8 hours 22 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on January 4, 2022.
The issue affecting inbound calls to a subset of Twilio Spain phone numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Jan 04, 2022, 02:50 PM UTC
We are observing call failures to a subset of Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide update as soon as more information becomes available.
- investigating Jan 04, 2022, 03:49 PM UTC
We are continuing to work with our carrier partner to resolve the issue of call failures to a subset of Twilio Spain phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jan 04, 2022, 05:49 PM UTC
We are continuing to work with our carrier partner to resolve call failures to a subset of Twilio Spain phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Jan 04, 2022, 09:24 PM UTC
We have started seeing recovery for inbound calls to a subset of Twilio Spain phone numbers for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jan 04, 2022, 11:12 PM UTC
The issue affecting inbound calls to a subset of Twilio Spain phone numbers has been resolved, and the service is functioning normally at this time.
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