Freshcaller incident
Inbound Call Failures to (a Subset of) Iceland Phone Numbers - 17 January 2022
Resolved after 4 hours 52 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on January 17, 2022.
The issue affecting inbound calls to a subset of telecom provider Iceland phone numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Jan 17, 2022, 10:15 PM UTC
We are observing inbound call failures to a subset of Iceland phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jan 17, 2022, 11:08 PM UTC
We are still observing inbound call failures to a subset of Iceland phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jan 18, 2022, 01:09 AM UTC
We have started seeing recovery for inbound call failures to a subset of telecom provider's Iceland phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jan 18, 2022, 03:07 AM UTC
The issue affecting inbound calls to a subset of telecom provider Iceland phone numbers has been resolved, and the service is functioning normally at this time.
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