Freshcaller incident
Inbound Call Failures to a Subset of Czeh Phone Numbers
Resolved after 8 hours 54 minutes, affecting Inbound Calls and Outbound Calls, on January 28, 2022.
The issue affecting inbound calls to Twilio Czech phone numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Jan 28, 2022, 08:12 AM UTC
The issue causing inbound call failures to Czech phone numbers has been identified. We are actively working with our Telephony partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jan 28, 2022, 10:24 AM UTC
We are continuing to observe a subset of call failures to Czech phone numbers. We are currently working with our telephony partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.
- investigating Jan 28, 2022, 10:25 AM UTC
We are continuing to observe a subset of call failures to Czech phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours, or as soon as more information becomes available.
- investigating Jan 28, 2022, 03:12 PM UTC
We have started seeing recovery for inbound calls to Czech phone numbers for the last 67 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jan 28, 2022, 05:06 PM UTC
The issue affecting inbound calls to Twilio Czech phone numbers has been resolved, and the service is functioning normally at this time.
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