Freshcaller incident

Inbound Call Failures to a Subset of Colombia Phone Numbers

Resolved after 5 hours 49 minutes, affecting Inbound Calls, on January 30, 2022.

investigating Jan 30, 2022, 04:24 PM UTC

The issue causing inbound call failures to Twilio Colombia phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Started
Jan 30, 2022, 04:24 PM UTC
Resolved
Jan 30, 2022, 10:13 PM UTC
Duration
5h 49m
Detected by Pingoru
Jan 30, 2022, 04:24 PM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Jan 30, 2022, 04:24 PM UTC

    The issue causing inbound call failures to Twilio Colombia phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. resolved Jan 30, 2022, 10:13 PM UTC

    The incident has been resolved

Your product runs on more than Freshcaller

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →