Freshcaller incident
Issues Sending Hosted SMS Requests Through the Twilio Console
Resolved after 3 hours 56 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on February 4, 2022.
We are no longer experiencing issues with sending hosted SMS requests through the Twilio Console. This incident has been resolved.
Affected components
Update timeline
- investigating Feb 04, 2022, 06:30 PM UTC
Our monitoring systems have detected a potential issue with sending hosted SMS requests through the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information
- investigating Feb 04, 2022, 07:10 PM UTC
We are investigating issues sending hosted SMS requests through the Twilio Console. We are actively working to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Feb 04, 2022, 08:00 PM UTC
We are still investigating issues sending hosted SMS requests through the Twilio Console. During this time, customers may receive an error when attempting to submit a request to host an eligible number. We are actively working to resolve the issue and expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Feb 04, 2022, 08:23 PM UTC
We are observing recovery in sending hosted SMS requests through the Twilio Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
- resolved Feb 04, 2022, 10:26 PM UTC
We are no longer experiencing issues with sending hosted SMS requests through the Twilio Console. This incident has been resolved.
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