On Call Engineers are Investigating Inbound Call Failures to a Subset of telecom provider Numbers in the Michigan

Update timeline

1. investigating Feb 08, 2022, 10:35 PM UTC

   We've become aware of a potential issue with inbound calls to telecom provider numbers. Our engineering team has been alerted and is actively investigating. We will update in 30 minutes or as soon as we have more information.

2. investigating Feb 08, 2022, 11:05 PM UTC

   Inbound calls from some local carriers to a subset of telecom provider numbers in the Grand Rapids, Michigan area are failing to connect. Our engineering team is actively investigating. We will update in 1 hour or as soon as we have more information.

3. investigating Feb 09, 2022, 12:20 AM UTC

   Our service provider continued to investigate the issue causing inbound calls from some local carriers to a subset of telecom provider numbers in the Grand Rapids, Michigan area to fail to connect. Their engineering team is actively investigating. We will update in 2 hours or as soon as we have more information.

4. investigating Feb 09, 2022, 02:20 AM UTC

   Our service provider continued to investigate the issue causing inbound calls from some local carriers to a subset of telecom provider numbers in the Grand Rapids, Michigan area to fail to connect. Their engineering team is actively investigating. We will update in 4 hours or as soon as we have more information.

5. investigating Feb 09, 2022, 06:19 AM UTC

   Our service provider have already identified the issue causing inbound calls from some local carriers to a subset of telecom provider numbers in the Grand Rapids, Michigan area to fail to connect. Their engineering team is actively working to fix it. We will provide an update in 8 hours or as soon as we have more information.

6. investigating Feb 09, 2022, 01:44 PM UTC

   Our service provider have already identified the issue causing inbound calls from some local carriers to a subset of Twilio numbers in the Grand Rapids, Michigan area to fail to connect. Our engineering team is actively working to fix it. We will provide an update in 16 hours or as soon as we have more information

7. investigating Feb 10, 2022, 02:15 AM UTC

   Our third party service provider are continuing to work on a fix for this issue.

8. investigating Feb 10, 2022, 02:16 AM UTC

   Inbound calls from some local carriers to a subset of Twilio numbers in the Grand Rapids, Michigan area is now operating normally. Our third party service provider will continue to monitor for system stability and provide another update in 2 hours or as soon as more information becomes available.

9. resolved Feb 10, 2022, 04:14 AM UTC

   Inbound calls from some local carriers to a subset of Twilio numbers in the Grand Rapids, Michigan area is operating normally. Programmable Voice is operating normally at this time.