Resolved after 4 days 16 hours, on February 22, 2022.
The service provider engineering team has begun enqueuing new updates to replace the update containing the error that uses the incorrect IMSI in various countries and updates to correct this for SIMs that have already downloaded the update. The update containing the error has been picked up by ~8% of active SIMs. The countries where a non-preferred IMSI will be used after the update is received represent <5% of Super SIM activity in aggregate. This issue does not impact devices connecting to networks in the United States. If you believe you may have devices offline due to this issue, please open a support ticket and a member of our support team may be able to assist you with identifying which networks you may need to enable to allow your devices to reconnect. We will provide another update in 8 hours or as soon as we have more information.
Update timeline
- investigating Feb 22, 2022, 02:56 PM UTC
Service provider monitoring systems have detected a potential issue with International Mobile Subscriber Identity range mismatches in UAE. Our engineering team has been alerted and is actively investigating. We will update you as soon as we have more information.
- investigating Feb 22, 2022, 03:47 PM UTC
Service provider monitoring systems have detected a potential issue with International Mobile Subscriber Identity range mismatches in UAE. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as we have more information.
- investigating Feb 22, 2022, 05:36 PM UTC
Service provider monitoring systems have detected a potential issue with International Mobile Subscriber Identity range mismatches in UAE. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as we have more information.
- investigating Feb 23, 2022, 12:46 AM UTC
The service provider engineering team has begun enqueuing new updates to replace the update containing the error that uses the incorrect IMSI in various countries and updates to correct this for SIMs that have already downloaded the update. The update containing the error has been picked up by ~8% of active SIMs. The countries where a non-preferred IMSI will be used after the update is received represent <5% of Super SIM activity in aggregate. This issue does not impact devices connecting to networks in the United States. If you believe you may have devices offline due to this issue, please open a support ticket and a member of our support team may be able to assist you with identifying which networks you may need to enable to allow your devices to reconnect. We will provide another update in 8 hours or as soon as we have more information.
- resolved Feb 27, 2022, 07:46 AM UTC
The incident has been resolved
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