On Call Engineers are Investigating - 4 March 2022

Update timeline

1. investigating Mar 04, 2022, 10:34 PM UTC

   From 1:24 PM PST on 4th, March 2022, Our third party service provider reported that changes made to the Numbers service are not reflected in Console. When requesting or making changes to a number, the change occurs but is not reported. Their engineers are working to resolve this issue. We expect to provide another update in 30 minutes or as soon as more information becomes available

2. investigating Mar 04, 2022, 10:57 PM UTC

   Our third party service provider continue to investigate an issue where operations made to the Phone Numbers resources are not reflected in Console or API. When buying, releasing, or updating properties to existing phone numbers, the operation and change get carried out but they are not reflected in Twilio Console or API. Their engineers are actively working to resolve this issue, and we recommend pausing on performing these operations until the issue is resolved. We expect to provide another update in 1 hour or as soon as more information becomes available

3. investigating Mar 04, 2022, 11:44 PM UTC

   Our third party service provider continue to investigate an issue where operations made to the Phone Numbers resources are not reflected in Console or API. When buying, hosting, releasing, or updating properties to existing phone numbers, the operation and change get carried out but they are not reflected in Twilio Console or API. Their engineers are actively working to resolve this issue, and we recommend pausing on performing these operations until the issue is resolved. We expect to provide another update in 2 hours or as soon as more information becomes available.

4. investigating Mar 05, 2022, 12:34 AM UTC

   Our third party service provider have started seeing recovery for requests made to Phone Numbers resources when buying, hosting, releasing, and updating properties to existing phone numbers. They will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

5. investigating Mar 05, 2022, 02:08 AM UTC

   Our third party service provider have identified the issue causing failed requests made to Phone Numbers resources. They expect to provide another update in 1 hour or as soon as more information becomes available.

6. investigating Mar 05, 2022, 02:12 AM UTC

   Our third party service provider have identified the issue where operations made to the Phone Numbers resources are not reflected in Console or API, and are working to deploy a fix. They expect to provide another update in 1 hours or as soon as more information becomes available.

7. investigating Mar 05, 2022, 02:42 AM UTC

   Our third party service provider have identified the issue causing failed requests made to Phone Numbers resources. They expect to provide another update in 2 hours or as soon as more information becomes available.

8. investigating Mar 05, 2022, 03:44 AM UTC

   Our third party service provider have identified the issue causing failed requests made to Phone Numbers resources. They expect to provide another update in 2 hours or as soon as more information becomes available.

9. investigating Mar 05, 2022, 05:08 AM UTC

   Our third party service provider have started seeing recovery for requests made to Phone Numbers resources. They will continue to monitor to ensure a full recovery. They expect to provide another update in 30 mins or as soon as more information becomes available.

10. resolved Mar 05, 2022, 05:36 AM UTC

    The issue causing failed requests made to Phone Numbers resources has been resolved, and Phone Numbers is operating normally at this time.