Inbound Call Failures to a Subset of Twilio Norway Numbers - 5th march

Update timeline

1. investigating Mar 05, 2022, 06:52 PM UTC

   The monitoring systems of our third party service provider has detected a potential issue with Unable to receive Calls to a subset of Twilio Norway Numbers. Their engineering team has been alerted and is actively investigating. Update will be given as soon as they have more information.

2. investigating Mar 05, 2022, 07:01 PM UTC

   Our third party service provider is observing inbound call failures to a subset of Twilio Norway numbers. They are currently working with our carrier partner to resolve the issue. They expect to provide another update in 1 hour or as soon as more information becomes available.

3. investigating Mar 05, 2022, 08:00 PM UTC

   our third party service provider continue to experience inbound call failures to a subset of Twilio Norway numbers. Their engineers are working with their carrier partner to resolve the issue. they expect to provide another update in 2 hours or as soon as more information becomes available.

4. investigating Mar 05, 2022, 09:59 PM UTC

   our third party service provider continues to experience inbound call failures to a subset of Twilio Norway numbers. Their engineers are working with our carrier partner to resolve the issue. They expect to provide another update in 4 hours or as soon as more information becomes available.

5. investigating Mar 06, 2022, 01:00 AM UTC

   We are observing recovery inbound call failures to a subset of Twilio Norway numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Mar 06, 2022, 01:34 AM UTC

   We are no longer experiencing inbound call failures to a subset of Twilio Norway numbers. This incident has been resolved.