Freshcaller incident
Intermittent issues with a subset of Singapore numbers
Resolved after 9 hours 11 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on March 10, 2022.
The issue affecting inbound calls to Singapore phone numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Mar 10, 2022, 02:41 AM UTC
Our monitoring systems have detected a potential issue with where a subset of Singapore numbers are experiencing inbound call failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Mar 10, 2022, 02:55 AM UTC
We are observing inbound call failures to a subset of Singapore phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 10, 2022, 03:26 AM UTC
We have started seeing recovery for inbound calls to Singapore phone numbers since 19:00 PST. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Mar 10, 2022, 03:42 AM UTC
We are continuing to observe inbound call failures to a subset of Singapore phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 10, 2022, 04:41 AM UTC
We are continuing to observe inbound call delay to a subset of Singapore phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Mar 10, 2022, 05:52 AM UTC
We have started seeing recovery for inbound calls to Singapore phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Mar 10, 2022, 07:52 AM UTC
We are seeing recovery for inbound calls to Singapore phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
- resolved Mar 10, 2022, 11:52 AM UTC
The issue affecting inbound calls to Singapore phone numbers has been resolved, and the service is functioning normally at this time.
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