Freshcaller incident
Our Service Provider is Investigating SIP 500 Errors on Calls to France
Resolved after 3 hours 26 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on March 10, 2022.
The issue affecting inbound and outbound calls to France has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Mar 10, 2022, 02:43 PM UTC
We've become aware of a potential issue with calls to France returning SIP error code 500. Our service provider has been alerted and is actively investigating. We will update you as soon as we have more information.
- investigating Mar 10, 2022, 03:09 PM UTC
Our service provider is observing a subset of inbound and outbound call failures to France. Our service provider is currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 10, 2022, 04:08 PM UTC
We have started seeing recovery for inbound and outbound calls to France for the last 90 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Mar 10, 2022, 06:09 PM UTC
The issue affecting inbound and outbound calls to France has been resolved, and the service is functioning normally at this time.
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