Emergency Address Registration Delays on US Numbers

Update timeline

1. investigating Mar 10, 2022, 04:16 PM UTC

   We've become aware of a potential issue with registering emergency addresses on our service provider US phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

2. investigating Mar 10, 2022, 04:36 PM UTC

   We are investigating emergency address registration delays on our service provider US phone numbers. Customers attempting to register an address may see that it remains in Pending Registration status. E911 calling is not impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. investigating Mar 10, 2022, 05:38 PM UTC

   We are continuing to investigate the issue of emergency address registration on our service provider US phone numbers stuck in Pending Registration status. We expect to provide another update in 2 hours or as soon as more information becomes available.

4. investigating Mar 10, 2022, 06:12 PM UTC

   Our engineers have deployed a fix and the emergency address registration service is now recovering. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

5. investigating Mar 10, 2022, 06:42 PM UTC

   We will continue to monitor the emergency address registration service to ensure a full recovery. We’ll provide another update in 3 hours or as soon as more information is available.

6. resolved Mar 10, 2022, 07:42 PM UTC

   The issue of emergency address registration delays on Twilio US numbers has been resolved, and the address registration service is operating normally at this time.