Resolved after 3 hours 18 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on March 11, 2022.
We are no longer experiencing delays in the Voice transcription service. This incident has been resolved.
Affected components
Update timeline
- investigating Mar 11, 2022, 12:05 AM UTC
Our engineers are currently investigating the customer impact of a retroactive issue where our service provider users experienced increase latency for the Voice transcription services for 15 minutes between 3:30 and 3:45 Pacific Time on March 10th 2022. During this period, customers may have experienced voice transcription delays. The latency has been resolved and our engineers have resolved the issue and are monitoring the situation. We will follow up and provide customer impact details within 2 hours.
- investigating Mar 11, 2022, 12:14 AM UTC
We are investigating delays in the Voice transcription service. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Mar 11, 2022, 01:42 AM UTC
We are observing recovery in Voice transcription service delays. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Mar 11, 2022, 03:19 AM UTC
We are no longer experiencing delays in the Voice transcription service. This incident has been resolved.
- resolved Mar 11, 2022, 03:23 AM UTC
The incident has been resolved
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