Freshcaller incident
Twilio Incident - Inbound Call Failures to a Subset of Twilio Phone Numbers - 12 March 2022
Resolved after 2 hours 16 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on March 13, 2022.
The issue affecting inbound calls and Flex has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Mar 13, 2022, 01:10 AM UTC
Our carrier provider is investigating a potential issue impacting inbound calls to a subset of Twilio phone numbers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- investigating Mar 13, 2022, 01:39 AM UTC
Our carrier provider continuing to investigate an issue impacting inbound calls to a subset of Twilio phone numbers using Twimlets. We expect to provide another update in 60 minutes or as soon as more information becomes available.
- investigating Mar 13, 2022, 02:31 AM UTC
Our carrier provider continuing to investigate an issue impacting inbound calls to a subset of Twilio phone numbers using Twimlets. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Mar 13, 2022, 02:53 AM UTC
Our carrier provider has started seeing recovery for the Inbound calls. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Mar 13, 2022, 03:26 AM UTC
The issue affecting inbound calls and Flex has been resolved, and the service is functioning normally at this time.
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