Freshcaller incident
Potential Incorrect Call Statuses in Programmable Voice
Resolved after 2 hours 29 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on March 16, 2022.
We are no longer observing incorrect call statuses. This incident has been resolved.
Affected components
Update timeline
- investigating Mar 16, 2022, 08:09 PM UTC
Programmable Voice customers with calls greater than 24 hours in length may see an incorrect status on the calls. Our service provider is remediating the problem and we expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Mar 16, 2022, 09:33 PM UTC
Call statuses are now reflected properly. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
- resolved Mar 16, 2022, 10:38 PM UTC
We are no longer observing incorrect call statuses. This incident has been resolved.
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