Freshcaller incident

Issues Updating Emergency Addresses

Resolved after 1 hour 42 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on March 21, 2022.

resolved Mar 21, 2022, 06:00 PM UTC

The issue with updating emergency addresses has been resolved and is operating normally at this time

Started
Mar 21, 2022, 04:18 PM UTC
Resolved
Mar 21, 2022, 06:00 PM UTC
Duration
1h 42m
Detected by Pingoru
Mar 21, 2022, 04:18 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Mar 21, 2022, 04:18 PM UTC

    Our service provider have detected a potential issue with updating emergency addresses. We will update as soon as we have more information.

  2. investigating Mar 21, 2022, 05:16 PM UTC

    Our Service provider have identified an issue updating emergency addresses and are working to deploy a fix. Emergency calls are not affected. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Mar 21, 2022, 05:35 PM UTC

    Updating emergency addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Mar 21, 2022, 06:00 PM UTC

    The issue with updating emergency addresses has been resolved and is operating normally at this time

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