Freshcaller incident

On Call Engineers are Investigating an Issue when Making or Receiving Calls

Resolved after 37 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on June 22, 2022.

resolved Jun 22, 2022, 11:43 PM UTC

Our Engineering team has fixed issues with PSTN, SIP Interface, and Conference calls experiencing errors on phone number lookup when making or receiving calls. We will continue monitoring our systems. Please reach out to our support team if you are facing any issues.

Started
Jun 22, 2022, 11:06 PM UTC
Resolved
Jun 22, 2022, 11:43 PM UTC
Duration
37m
Detected by Pingoru
Jun 22, 2022, 11:06 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Jun 22, 2022, 11:06 PM UTC

    We are currently observing a potential issue with PSTN, SIP Interface, and Conference calls experiencing errors on phone number lookup when making or receiving calls. We are working closely with our Engineering team to resolve this issue. Further updates to follow

  2. resolved Jun 22, 2022, 11:43 PM UTC

    Our Engineering team has fixed issues with PSTN, SIP Interface, and Conference calls experiencing errors on phone number lookup when making or receiving calls. We will continue monitoring our systems. Please reach out to our support team if you are facing any issues.

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