Resolved after 3 hours 40 minutes, on January 5, 2023.
We had issues in connectivity to Redis in one of our systems, which caused the delays. Restarting the servers resolved the issue. There were no data loss.
Update timeline
- investigating Jan 05, 2023, 02:00 PM UTC
We have been observing a delay in syncing Freshworks profile updates inside Freshdesk contact center.
- resolved Jan 05, 2023, 06:09 PM UTC
We had issues in connectivity to Redis in one of our systems, which caused the delays. Restarting the servers resolved the issue. There were no data loss.
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