Resolved after 3 hours 6 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on July 28, 2024.
Our third-party service provider has confirmed that the issue with one-way audio in Programmable Voice has been fully resolved. The service is now functioning normally and has completely recovered.
Affected components
Update timeline
- investigating Jul 28, 2024, 11:26 PM UTC
We are currently facing issues with conference missing audio in the calls. We are closely working with our third party service provider team to resolve this issue. Further updates to follow.
- investigating Jul 29, 2024, 12:30 AM UTC
We are continuing to investigate an issue with Programmable Voice experiencing one way audio. Our third party service provider is actively investigating the issue.
- investigating Jul 29, 2024, 02:00 AM UTC
Our third party service provider is actively working on the issue with high priority and we will keep you posted with further updates
- resolved Jul 29, 2024, 02:32 AM UTC
Our third-party service provider has confirmed that the issue with one-way audio in Programmable Voice has been fully resolved. The service is now functioning normally and has completely recovered.
Your product runs on more than Freshcaller
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services