Freshcaller incident
Call recordings are not being associated with the calls under the tickets.
Minor Vendor's status page →
Resolved after 4 hours 51 minutes, affecting Recordings, on January 20, 2025.
The issue has been identified and successfully resolved by our engineers. The system is now functioning as expected. Thank you for your patience.
Affected components
Recordings
Update timeline
- investigating Jan 20, 2025, 11:01 PM UTC
Calls are not associated, tried call log and public recording but it was not updated in ticket.
- resolved Jan 21, 2025, 03:52 AM UTC
The issue has been identified and successfully resolved by our engineers. The system is now functioning as expected. Thank you for your patience.
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