Resolved after 1 hour 47 minutes, affecting Calls and Recordings and 1 more, on September 1, 2026.
The issue with our telephony provider affecting calls is now fixed and services are back to normal. We are continuing to have this closely monitored
Affected components
Update timeline
- investigating Sep 01, 2026, 04:24 PM UTC
We are experience issue with our Third-party service provider and facing failure in connecting calls through Freshcaller application. Our team is actively collaborating with them to resolve the issue and will share updates as progress is made.
- identified Sep 01, 2026, 05:40 PM UTC
We are seeing recovery from the issues with our telephony provider. We are closely monitoring systems with our telephony provider for complete recovery
- resolved Sep 01, 2026, 06:11 PM UTC
The issue with our telephony provider affecting calls is now fixed and services are back to normal. We are continuing to have this closely monitored
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