Form3 Outage History

Form3 had 11 outages in the last 2 years totaling 28h 22m of downtime — averaging 0.5 incidents per month.

There were 11 Form3 outages since July 28, 2025 totaling 28h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://form3.statuspage.io

Minor July 8, 2026

INC470455 - Degradation Across Multiple Form3 Services

Detected by Pingoru: Jul 08, 2026, 09:16 PM UTC
Resolved: Jul 08, 2026, 09:16 PM UTC
Duration: —

Affected: VoP ResponderDirectVoP RequesterDirect (MQ)CoP Responder (LON)Direct (LON)Direct (LON)Direct (WS)CoP Requester (LON)Direct Non Settling (LON)Direct Non Settling (LON)Direct Debit - Direct Non Settling (LON)Credit Transfer - Direct Non Settling (LON)Direct Debit - Direct (LON)Form3 - MetricsCredit Transfer - Direct (LON)Form3 - Account Management ServicesForm3 - Reports

Timeline · 2 updates

resolved Jul 08, 2026, 11:53 PM UTC

Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.
postmortem Jul 09, 2026, 10:34 AM UTC

On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

Minor June 29, 2026

INC468440 Degradation to the Form3 - Metrics Service

Detected by Pingoru: Jun 29, 2026, 11:12 AM UTC
Resolved: Jun 29, 2026, 12:43 PM UTC
Duration: 1h 30m

Affected: Form3 - Metrics

Timeline · 4 updates

investigating Jun 29, 2026, 11:12 AM UTC

Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
monitoring Jun 29, 2026, 11:34 AM UTC

A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.
resolved Jun 29, 2026, 12:43 PM UTC

The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
postmortem Jun 30, 2026, 10:52 AM UTC

On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

Critical May 19, 2026

INC452403 - Major Outage to the SEPA instant service

Detected by Pingoru: May 19, 2026, 11:57 AM UTC
Resolved: May 20, 2026, 01:12 AM UTC
Duration: 13h 15m

Affected: Direct (LON)Direct Non Settling (LON)

Timeline · 6 updates

identified May 19, 2026, 11:57 AM UTC

We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.
monitoring May 19, 2026, 12:14 PM UTC

Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.
investigating May 19, 2026, 02:40 PM UTC

Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
identified May 19, 2026, 05:00 PM UTC

Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.
resolved May 20, 2026, 01:12 AM UTC

Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.
postmortem May 20, 2026, 07:13 AM UTC

On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

Read the full incident report →

Minor May 17, 2026

INC452278 - Degradation to the SEPA Instant Service

Detected by Pingoru: May 17, 2026, 10:24 AM UTC
Resolved: May 17, 2026, 01:10 PM UTC
Duration: 2h 45m

Affected: Direct (LON)Direct Non Settling (LON)

Timeline · 4 updates

investigating May 17, 2026, 10:24 AM UTC

Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
identified May 17, 2026, 12:22 PM UTC

We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.
resolved May 17, 2026, 01:10 PM UTC

Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.
postmortem May 18, 2026, 01:22 PM UTC

On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

Read the full incident report →

Minor April 18, 2026

INC447366 - Degradation to Form3 - SEPA Instant

Detected by Pingoru: Apr 18, 2026, 08:18 PM UTC
Resolved: Apr 18, 2026, 10:22 PM UTC
Duration: 2h 4m

Affected: Direct (LON)Direct Non Settling (LON)

Timeline · 5 updates

investigating Apr 18, 2026, 08:18 PM UTC

We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.
identified Apr 18, 2026, 08:23 PM UTC

Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.
identified Apr 18, 2026, 09:26 PM UTC

We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.
resolved Apr 18, 2026, 10:22 PM UTC

The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
postmortem Apr 20, 2026, 08:14 AM UTC

On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

Read the full incident report →

Minor April 1, 2026

INC444339 - Degradation to Form3 - Metrics Service

Detected by Pingoru: Apr 01, 2026, 10:14 AM UTC
Resolved: Apr 01, 2026, 10:29 AM UTC
Duration: 15m

Affected: Form3 - Metrics

Timeline · 4 updates

investigating Apr 01, 2026, 10:14 AM UTC

Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
monitoring Apr 01, 2026, 10:22 AM UTC

We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.
resolved Apr 01, 2026, 10:29 AM UTC

The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
postmortem Apr 01, 2026, 11:05 AM UTC

On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

Minor March 1, 2026

INC438091 - Service Degradation on the Form3 - Metrics Service

Detected by Pingoru: Mar 01, 2026, 02:40 PM UTC
Resolved: Mar 01, 2026, 04:11 PM UTC
Duration: 1h 30m

Affected: Form3 - Metrics

Timeline · 4 updates

investigating Mar 01, 2026, 03:55 PM UTC

Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.
monitoring Mar 01, 2026, 04:03 PM UTC

A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.
resolved Mar 01, 2026, 04:11 PM UTC

The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
postmortem Mar 02, 2026, 11:55 AM UTC

On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

Critical December 10, 2025

INC421684 - Major Outage to the Form3 - Metrics service

Detected by Pingoru: Dec 10, 2025, 08:30 PM UTC
Resolved: Dec 10, 2025, 11:30 PM UTC
Duration: 2h 59m

Affected: Form3 - Metrics

Timeline · 5 updates

investigating Dec 10, 2025, 09:33 PM UTC

Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
identified Dec 10, 2025, 10:11 PM UTC

We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.
monitoring Dec 10, 2025, 10:54 PM UTC

A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.
resolved Dec 10, 2025, 11:30 PM UTC

The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
postmortem Dec 15, 2025, 04:34 PM UTC

On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

Read the full incident report →

Minor August 25, 2025

INC400010 - Degradation to Form3 - SEPA Instant

Detected by Pingoru: Aug 25, 2025, 03:02 PM UTC
Resolved: Aug 25, 2025, 04:27 PM UTC
Duration: 1h 24m

Affected: Direct (LON)Direct Non Settling (LON)Direct Non Settling (IRE)Direct (IRE)

Timeline · 5 updates

investigating Aug 25, 2025, 03:02 PM UTC

Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
investigating Aug 25, 2025, 03:45 PM UTC

We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.
monitoring Aug 25, 2025, 04:14 PM UTC

We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.
resolved Aug 25, 2025, 04:27 PM UTC

The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
postmortem Aug 26, 2025, 11:29 AM UTC

Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

Read the full incident report →

Minor August 1, 2025

INC395498 - Degradation to SEPA Instant

Detected by Pingoru: Aug 01, 2025, 02:11 PM UTC
Resolved: Aug 01, 2025, 02:55 PM UTC
Duration: 43m

Affected: Direct (LON)Direct Non Settling (LON)Direct Non Settling (IRE)Direct (IRE)

Timeline · 4 updates

investigating Aug 01, 2025, 02:11 PM UTC

Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
monitoring Aug 01, 2025, 02:42 PM UTC

EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.
resolved Aug 01, 2025, 02:55 PM UTC

The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
postmortem Aug 04, 2025, 11:03 AM UTC

On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

Read the full incident report →

Critical July 28, 2025

INC394174 - Outage to Form3 - Metrics

Detected by Pingoru: Jul 28, 2025, 06:15 PM UTC
Resolved: Jul 28, 2025, 08:08 PM UTC
Duration: 1h 52m

Affected: Form3 - Metrics

Timeline · 4 updates

investigating Jul 28, 2025, 06:15 PM UTC

Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
monitoring Jul 28, 2025, 08:01 PM UTC

A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.
resolved Jul 28, 2025, 08:08 PM UTC

The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
postmortem Jul 29, 2025, 06:59 AM UTC

On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →