Form3 experienced a minor incident on August 1, 2025 affecting Direct (LON) and Direct Non Settling (LON) and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2025, 02:11 PM UTC
Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Aug 01, 2025, 02:42 PM UTC
EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.
- resolved Aug 01, 2025, 02:55 PM UTC
The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Aug 04, 2025, 11:03 AM UTC
On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.