Form3 incident
INC444339 - Degradation to Form3 - Metrics Service
Form3 experienced a minor incident on April 1, 2026 affecting Form3 - Metrics, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2026, 10:14 AM UTC
Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- monitoring Apr 01, 2026, 10:22 AM UTC
We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.
- resolved Apr 01, 2026, 10:29 AM UTC
The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Apr 01, 2026, 11:05 AM UTC
On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.