Is Form3 down?

From 06:01 UTC, Form3 experienced an impact to the UK instant service. We have investigated the issue and can confirm a brief spike in processing times between 06:01 - 06:07 UTC. This was due to a Cloud provider incident, for which we are currently monitoring to ensure there is no further impact. Further details will be provided in the postmortem in due course.

While the Cloud Provider implemented recovery actions, we observed another brief increase in processing times for Form3 – UK Instant and a short spike in admission timeouts for Form3 – SEPA Instant. Form3 continues to monitor the situation while the Cloud Provider works on a permanent fix.

The Cloud Providers Incident has been resolved as of 13:00 UTC We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

On Tuesday, 20th October, Form3 experienced two brief periods of processing delays affecting the Form3 UK Instant and Form3 SEPA Instant services: * 06:01–06:07 UTC * 12:57–12:59 UTC The delays were caused by an incident affecting one of our third-party cloud providers.  The provider resolved the underlying infrastructure issue at 15:41 UTC. Following recovery and continued monitoring, our Incident Response Team confirmed that services had returned to normal and that there was no ongoing customer impact.

Between 18:22 and 21:43 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

On Tuesday 6th October, Form3 observed degradation to multiple services between 18:22-18:30 UTC & 18:33-18:43 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Form3 are aware of performance degradation to the Form3 - SEPA Instant service. The scheme provider has confirmed that the issue originates with an upstream participant. We continue to work with the scheme provider and will provide a further update when available.

Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

On Wednesday 30th September, Form3 experienced degradation to the Form3 - SEPA Instant service, with outbound payment processing impacted between 09:04 - 09:55 UTC. EBA clearing confirmed that the issue originated with an upstream participant. Following a period of monitoring, Form3 confirmed that payments are processing as expected.

Between 06:34 : 06:40 UTC Form3 observed performance degradation to the FPS Instant service. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed..

On Sunday 27th September, Form3 experienced degradation to the Form3 - UK Instant service. Form3 identified an issue which resulted in delayed payment processing between 06:34 - 06:40 UTC. Following a period of monitoring, it was confirmed that payments were processing as expected.

Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

The scheme provider has confirmed that the issue originates with an upstream participant. We continue to work with the scheme provider and will provide a further update when available.

Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

On Tuesday 1st September, Form3 experienced degradation to the Form3 - SEPA Instant service, with payment processing impacted between 12:22 - 13:11 UTC. EBA clearing confirmed that the issue originated with an upstream participant. Following a period of monitoring, Form3 confirmed that payments were processing as expected.