Form3 experienced a minor incident on August 25, 2025 affecting Direct (LON) and Direct Non Settling (LON) and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2025, 03:02 PM UTC
Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- investigating Aug 25, 2025, 03:45 PM UTC
We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.
- monitoring Aug 25, 2025, 04:14 PM UTC
We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.
- resolved Aug 25, 2025, 04:27 PM UTC
The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Aug 26, 2025, 11:29 AM UTC
Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.