- Detected by Pingoru
- May 19, 2026, 11:57 AM UTC
- Resolved
- May 20, 2026, 01:12 AM UTC
- Duration
- 13h 15m
Affected: Direct (LON)Direct Non Settling (LON)
Timeline · 6 updates
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identified May 19, 2026, 11:57 AM UTC
We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.
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monitoring May 19, 2026, 12:14 PM UTC
Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.
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investigating May 19, 2026, 02:40 PM UTC
Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
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identified May 19, 2026, 05:00 PM UTC
Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.
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resolved May 20, 2026, 01:12 AM UTC
Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.
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postmortem May 20, 2026, 07:13 AM UTC
On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.
Read the full incident report →
- Detected by Pingoru
- May 17, 2026, 10:24 AM UTC
- Resolved
- May 17, 2026, 01:10 PM UTC
- Duration
- 2h 45m
Affected: Direct (LON)Direct Non Settling (LON)
Timeline · 4 updates
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investigating May 17, 2026, 10:24 AM UTC
Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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identified May 17, 2026, 12:22 PM UTC
We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.
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resolved May 17, 2026, 01:10 PM UTC
Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.
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postmortem May 18, 2026, 01:22 PM UTC
On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 08:18 PM UTC
- Resolved
- Apr 18, 2026, 10:22 PM UTC
- Duration
- 2h 4m
Affected: Direct (LON)Direct Non Settling (LON)
Timeline · 5 updates
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investigating Apr 18, 2026, 08:18 PM UTC
We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.
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identified Apr 18, 2026, 08:23 PM UTC
Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.
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identified Apr 18, 2026, 09:26 PM UTC
We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.
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resolved Apr 18, 2026, 10:22 PM UTC
The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Apr 20, 2026, 08:14 AM UTC
On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 10:14 AM UTC
- Resolved
- Apr 01, 2026, 10:29 AM UTC
- Duration
- 15m
Affected: Form3 - Metrics
Timeline · 4 updates
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investigating Apr 01, 2026, 10:14 AM UTC
Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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monitoring Apr 01, 2026, 10:22 AM UTC
We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.
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resolved Apr 01, 2026, 10:29 AM UTC
The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Apr 01, 2026, 11:05 AM UTC
On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Read the full incident report →
- Detected by Pingoru
- Mar 01, 2026, 02:40 PM UTC
- Resolved
- Mar 01, 2026, 04:11 PM UTC
- Duration
- 1h 30m
Affected: Form3 - Metrics
Timeline · 4 updates
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investigating Mar 01, 2026, 03:55 PM UTC
Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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monitoring Mar 01, 2026, 04:03 PM UTC
A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.
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resolved Mar 01, 2026, 04:11 PM UTC
The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Mar 02, 2026, 11:55 AM UTC
On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Read the full incident report →
Critical December 10, 2025 - Detected by Pingoru
- Dec 10, 2025, 08:30 PM UTC
- Resolved
- Dec 10, 2025, 11:30 PM UTC
- Duration
- 2h 59m
Affected: Form3 - Metrics
Timeline · 5 updates
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investigating Dec 10, 2025, 09:33 PM UTC
Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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identified Dec 10, 2025, 10:11 PM UTC
We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.
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monitoring Dec 10, 2025, 10:54 PM UTC
A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.
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resolved Dec 10, 2025, 11:30 PM UTC
The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Dec 15, 2025, 04:34 PM UTC
On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2025, 03:02 PM UTC
- Resolved
- Aug 25, 2025, 04:27 PM UTC
- Duration
- 1h 24m
Affected: Direct (LON)Direct Non Settling (LON)Direct Non Settling (IRE)Direct (IRE)
Timeline · 5 updates
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investigating Aug 25, 2025, 03:02 PM UTC
Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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investigating Aug 25, 2025, 03:45 PM UTC
We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.
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monitoring Aug 25, 2025, 04:14 PM UTC
We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.
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resolved Aug 25, 2025, 04:27 PM UTC
The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Aug 26, 2025, 11:29 AM UTC
Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2025, 02:11 PM UTC
- Resolved
- Aug 01, 2025, 02:55 PM UTC
- Duration
- 43m
Affected: Direct (LON)Direct Non Settling (LON)Direct Non Settling (IRE)Direct (IRE)
Timeline · 4 updates
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investigating Aug 01, 2025, 02:11 PM UTC
Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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monitoring Aug 01, 2025, 02:42 PM UTC
EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.
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resolved Aug 01, 2025, 02:55 PM UTC
The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Aug 04, 2025, 11:03 AM UTC
On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2025, 06:15 PM UTC
- Resolved
- Jul 28, 2025, 08:08 PM UTC
- Duration
- 1h 52m
Affected: Form3 - Metrics
Timeline · 4 updates
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investigating Jul 28, 2025, 06:15 PM UTC
Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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monitoring Jul 28, 2025, 08:01 PM UTC
A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.
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resolved Jul 28, 2025, 08:08 PM UTC
The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Jul 29, 2025, 06:59 AM UTC
On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Read the full incident report →
- Detected by Pingoru
- Jun 20, 2025, 12:12 PM UTC
- Resolved
- Jun 20, 2025, 12:49 PM UTC
- Duration
- 37m
Affected: DirectDirect (MQ)Direct (WS)Direct (IRE)
Timeline · 4 updates
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investigating Jun 20, 2025, 12:12 PM UTC
Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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identified Jun 20, 2025, 12:40 PM UTC
We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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resolved Jun 20, 2025, 12:49 PM UTC
The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Jun 24, 2025, 01:19 PM UTC
Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
Read the full incident report →
- Detected by Pingoru
- Dec 31, 2024, 06:00 AM UTC
- Resolved
- Dec 31, 2024, 06:00 AM UTC
- Duration
- —
Affected: DirectDirect (MQ)Direct (WS)Direct (IRE)
Timeline · 2 updates
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resolved Dec 31, 2024, 06:00 AM UTC
Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
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postmortem Jan 02, 2025, 11:56 AM UTC
On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2024, 12:56 AM UTC
- Resolved
- Oct 01, 2024, 01:44 AM UTC
- Duration
- 48m
Affected: DirectDirect (MQ)Direct (WS)Direct (IRE)
Timeline · 3 updates
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monitoring Oct 01, 2024, 12:56 AM UTC
From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.
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resolved Oct 01, 2024, 01:44 AM UTC
Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.
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postmortem Oct 01, 2024, 07:50 AM UTC
On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.
Read the full incident report →
Critical September 23, 2024 - Detected by Pingoru
- Sep 23, 2024, 10:55 PM UTC
- Resolved
- Sep 24, 2024, 01:54 AM UTC
- Duration
- 2h 58m
Affected: DirectDirect (MQ)Direct (WS)Direct (IRE)
Timeline · 5 updates
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investigating Sep 23, 2024, 10:55 PM UTC
Form3 are investigating a major outage to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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identified Sep 23, 2024, 11:12 PM UTC
We have identified the issue, and are working on the fix as a priority. We will post an update at 00:30 unless there is further information to share before this time.
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monitoring Sep 23, 2024, 11:24 PM UTC
A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - UK Instant service. We will provide an update on resolution in due course.
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resolved Sep 24, 2024, 01:54 AM UTC
The issue affecting Form3 - UK Instant service has been resolved as of 23:17 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Sep 24, 2024, 10:22 AM UTC
On Monday 23rd September, Form3 observed a major degradation to the Form3 UK Instant service to both inbound and outbound payment flows between 22:11 and 23:17 UTC. Service was restored at 23:17 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2024, 09:33 AM UTC
- Resolved
- Sep 23, 2024, 09:58 AM UTC
- Duration
- 24m
Affected: DirectDirect (MQ)Direct (WS)Direct (IRE)
Timeline · 6 updates
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identified Sep 23, 2024, 09:33 AM UTC
Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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identified Sep 23, 2024, 09:41 AM UTC
We are continuing to work on a fix for this issue.
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identified Sep 23, 2024, 09:51 AM UTC
We have identified the issue, and are working on the fix as a priority. We will post an update at 11:15 unless there is further information to share before this time.
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identified Sep 23, 2024, 09:58 AM UTC
A fix was successfully applied and service is now confirmed as restored.
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resolved Sep 23, 2024, 09:58 AM UTC
This incident has been resolved.
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postmortem Sep 23, 2024, 12:17 PM UTC
On Monday 23rd September, Form3 observed a degradation to the Form3 UK Instant service to outbound payment flows between 09:00 and 09:54 UTC. Service was restored at 09:54 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2024, 04:51 AM UTC
- Resolved
- Sep 16, 2024, 05:41 AM UTC
- Duration
- 49m
Affected: Direct (IRE)Direct Non Settling (IRE)Credit Transfer - Direct Non Settling (IRE)Direct Non Settling (IRE)Credit Transfer - Direct (IRE)Direct Debit - Direct (IRE)Direct (IRE)Direct (IRE)
Timeline · 6 updates
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investigating Sep 16, 2024, 04:51 AM UTC
Form3 are investigating a performance degradation across multiple services. Customers may experience latency when processing inbound and outbound payments. Investigations are ongoing and an update will be provided as soon as more information becomes available.
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investigating Sep 16, 2024, 04:53 AM UTC
We are continuing to investigate this issue.
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identified Sep 16, 2024, 05:06 AM UTC
We have identified the cause of the performance degradation and are actively working to resolve this as a high priority. A further update will be provided by 06:30 BST.
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monitoring Sep 16, 2024, 05:31 AM UTC
A fix has been implemented and we are now in a period of monitoring. Impacted customers should now see that normal processing has resumed across the impacted services. We will provide an update on resolution in due course.
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resolved Sep 16, 2024, 05:41 AM UTC
We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
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postmortem Sep 18, 2024, 03:30 PM UTC
On Monday 16th of September 2024, Form3 were alerted to a degradation to the Form3 - UK Instant - Direct \(IRE\) and Form3 - SEPA Instant - Direct services between 04:07 and 05:07 UTC. Root cause investigation is underway by Form3 to identify root cause and any preventative measures to prevent any future reoccurrence.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2024, 08:00 AM UTC
- Resolved
- Aug 07, 2024, 08:00 AM UTC
- Duration
- —
Affected: Direct Non SettlingDirect (IRE)Direct Non Settling (IRE)Credit Transfer - Direct Non Settling (IRE)Direct Non Settling (IRE)Credit Transfer - Direct (IRE)Direct Debit - Direct (IRE)Direct (IRE)Direct (IRE)
Timeline · 2 updates
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resolved Aug 07, 2024, 08:00 AM UTC
Form3 experienced an outage to the Form3 - UK Instant and Form3 - SEPA services. We have investigated the issue and can confirm during this time both Inbound and Outbound payment processing was impacted. Form3 - UK Instant services were impacted between 07:37 - 07:42 UTC and Form3 - SEPA services between 07:37 - 08:07 UTC. After a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
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postmortem Aug 07, 2024, 10:25 AM UTC
On Wednesday 7th August 2024, Form3 were alerted to an outage to the Form3 - UK Instant and Form3 - SEPA services between 07:37:00 and 08:07:00 UTC. Root cause investigation is underway by Form3 to identify preventative measures and prevent any future reoccurrence.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2024, 09:34 AM UTC
- Resolved
- Jul 30, 2024, 04:19 PM UTC
- Duration
- 6h 44m
Affected: DirectForm3 - Account Management ServicesForm3 - ReportsDirect Non SettlingDirect (IRE)Direct Non Settling (IRE)Credit Transfer - Direct Non Settling (IRE)Direct Non Settling (IRE)Credit Transfer - Direct (IRE)Direct Debit - Direct (IRE)Direct (IRE)Direct (IRE)
Timeline · 5 updates
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investigating Jul 30, 2024, 09:34 AM UTC
We have received a notification from our third party provider advising they have raised an incident related to certificates they have issued with missing validation requirements. Initial analysis has confirmed there is no current impact to payment processing. We are continuing to investigate as a priority and will follow up directly with impacted customers.
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identified Jul 30, 2024, 10:55 AM UTC
We are continuing to work on remediation a priority. A further communication has been sent directly to customers.
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identified Jul 30, 2024, 12:49 PM UTC
Form3 remediation activities are being progressed as a priority. An update will be provided once this has been completed.
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resolved Jul 30, 2024, 04:19 PM UTC
Form3 have completed all remediation activities and can confirm this issue is now resolved. Full root cause will be shared via the postmortem in due course.
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postmortem Jul 31, 2024, 05:55 PM UTC
On Tuesday 30th July, Form3 received communication of an incident logged by our third party provider impacting previously issued certificates that had been issued with missing validation requirements. Form3 took remedial action which was completed by 16:14 BST, followed by a period of enhanced monitoring. Post incident analysis is underway by our provider to establish full root cause in a bid to identify any mitigating actions to prevent reoccurrence.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2024, 06:14 PM UTC
- Resolved
- Jun 04, 2024, 06:14 PM UTC
- Duration
- —
Affected: Direct Non Settling (IRE)Direct (IRE)
Timeline · 2 updates
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resolved Jun 04, 2024, 06:14 PM UTC
From 15:07 to 15:26 UTC, Form3 experienced a degradation to the Form3 - SEPA Instant - Direct and Form3 - SEPA Instant - Direct Non Settling services. During this period, customers may have experienced latency with outbound payment processing. Inbound payments were not impacted. The issue was resolved at 15:26 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
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postmortem Jun 05, 2024, 12:20 PM UTC
On Tuesday 4th June, Form3 experienced degradation to the Form3 - SEPA Instant - Direct and Form3 - SEPA Instant - Direct Non Settling services causing a delay to outbound payment processing between 15:07 and 15:26 UTC. Services auto-recovered at 15:26 UTC with no further impact to payment processing. Root cause is being investigated by Form3 in a bid to ensure mitigating actions are identified and implemented to prevent any future reoccurrence.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2024, 05:29 PM UTC
- Resolved
- Jun 04, 2024, 05:29 PM UTC
- Duration
- —
Affected: Direct Non SettlingDirect (IRE)
Timeline · 2 updates
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resolved Jun 04, 2024, 05:29 PM UTC
From 15:07 to 15:26 UTC, Form3 experienced a degradation to the Form3 - UK Instant - Direct (IRE) and Form3 - UK Instant - Direct Non Settling services. During this period, customers may have experienced latency with outbound payment processing. Inbound payments were not impacted. The issue was resolved at 15:26 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
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postmortem Jun 05, 2024, 12:21 PM UTC
On Tuesday 4th June, Form3 experienced degradation to the Form3 - UK Instant - Direct \(IRE\) and Form3 - UK Instant - Direct Non Settling services causing a delay to outbound payment processing between 15:07 and 15:26 UTC. Services auto-recovered at 15:26 UTC with no further impact to payment processing. Root cause is being investigated by Form3 in a bid to ensure mitigating actions are identified and implemented to prevent any future reoccurrence.
Read the full incident report →
