Form3 incident
INC256026 - Degradation to Form3 - SEPA Instant - Direct and Form3 - SEPA Instant - Direct Non Settling services
Resolved after 19 minutes, affecting Direct Non Settling (IRE) and Direct (IRE), on June 4, 2024.
On Tuesday 4th June, Form3 experienced degradation to the Form3 - SEPA Instant - Direct and Form3 - SEPA Instant - Direct Non Settling services causing a delay to outbound payment processing between 15:07 and 15:26 UTC. Services auto-recovered at 15:26 UTC with no further impact to payment processing. Root cause is being investigated by Form3 in a bid to ensure mitigating actions are identified and implemented to prevent any future reoccurrence.
Affected components
Update timeline
- resolved Jun 04, 2024, 06:14 PM UTC
From 15:07 to 15:26 UTC, Form3 experienced a degradation to the Form3 - SEPA Instant - Direct and Form3 - SEPA Instant - Direct Non Settling services. During this period, customers may have experienced latency with outbound payment processing. Inbound payments were not impacted. The issue was resolved at 15:26 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.
- postmortem Jun 05, 2024, 12:20 PM UTC
On Tuesday 4th June, Form3 experienced degradation to the Form3 - SEPA Instant - Direct and Form3 - SEPA Instant - Direct Non Settling services causing a delay to outbound payment processing between 15:07 and 15:26 UTC. Services auto-recovered at 15:26 UTC with no further impact to payment processing. Root cause is being investigated by Form3 in a bid to ensure mitigating actions are identified and implemented to prevent any future reoccurrence.
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