Form3 experienced a notice incident on September 27, 2026 affecting Direct and Direct (MQ) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
DirectDirect (MQ)Direct (WS)
Update timeline
- resolved Sep 27, 2026, 06:55 AM UTC
Between 06:34 : 06:40 UTC Form3 observed performance degradation to the FPS Instant service. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed..
- postmortem Sep 28, 2026, 08:27 AM UTC
On Sunday 27th September, Form3 experienced degradation to the Form3 - UK Instant service. Form3 identified an issue which resulted in delayed payment processing between 06:34 - 06:40 UTC. Following a period of monitoring, it was confirmed that payments were processing as expected.