Form3 Outage History

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There were 3 Form3 outages since March 1, 2026 totaling 3h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://form3.statuspage.io

Minor April 18, 2026

INC447366 - Degradation to Form3 - SEPA Instant

Detected by Pingoru
Apr 18, 2026, 08:18 PM UTC
Resolved
Apr 18, 2026, 10:22 PM UTC
Duration
2h 4m
Affected: Direct (LON)Direct Non Settling (LON)
Timeline · 5 updates
  1. investigating Apr 18, 2026, 08:18 PM UTC

    We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

  2. identified Apr 18, 2026, 08:23 PM UTC

    Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

  3. identified Apr 18, 2026, 09:26 PM UTC

    We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

  4. resolved Apr 18, 2026, 10:22 PM UTC

    The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  5. postmortem Apr 20, 2026, 08:14 AM UTC

    On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

Read the full incident report →

Minor April 1, 2026

INC444339 - Degradation to Form3 - Metrics Service

Detected by Pingoru
Apr 01, 2026, 10:14 AM UTC
Resolved
Apr 01, 2026, 10:29 AM UTC
Duration
15m
Affected: Form3 - Metrics
Timeline · 4 updates
  1. investigating Apr 01, 2026, 10:14 AM UTC

    Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. monitoring Apr 01, 2026, 10:22 AM UTC

    We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

  3. resolved Apr 01, 2026, 10:29 AM UTC

    The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  4. postmortem Apr 01, 2026, 11:05 AM UTC

    On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

Minor March 1, 2026

INC438091 - Service Degradation on the Form3 - Metrics Service

Detected by Pingoru
Mar 01, 2026, 02:40 PM UTC
Resolved
Mar 01, 2026, 04:11 PM UTC
Duration
1h 30m
Affected: Form3 - Metrics
Timeline · 4 updates
  1. investigating Mar 01, 2026, 03:55 PM UTC

    Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. monitoring Mar 01, 2026, 04:03 PM UTC

    A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

  3. resolved Mar 01, 2026, 04:11 PM UTC

    The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  4. postmortem Mar 02, 2026, 11:55 AM UTC

    On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

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