Forcepoint experienced a minor incident on September 16, 2026 affecting Customer Hub, lasting 10h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 10:14 AM UTC
Customer Impact: Forcepoint customers may experience delays or intermittent availability when accessing Customer Hub that relies on third party services. Description: Forcepoint is currently experiencing intermittent availability issues with Customer Hub due to a service degradation reported by our third-party provider. Current Action: Forcepoint is actively monitoring the situation alongside the provider's status updates. No action is required on your part at this time. If you are experiencing critical service impact, please contact Forcepoint Technical Support using the numbers below. APAC Support Hours: 5:30 a.m. to 6:00 p.m. IST Australia: +61 2 9414 0004 / +61 2 9414 0033 Hong Kong: 800 906 158 India: 000-800-1003-920 New Zealand: 0800 443 264 Bangladesh: +880 (0) 9610-998475 China, Southeast Asia: +86 (10) 5884 4200 Singapore: 800 101 2145 Japan: 0800-100-4398 EMEA Support Hours: 8:00 a.m. to 6:00 p.m. Western European Time UK and rest of EMEA, Middle East & Africa: +44 118 938 8515 France: +0 800 91 48 24 Germany: +49 (89) 244105830 United Arab Emirates: 800 035703550 Turkey: 00-800-8529-8752 Americas Support Hours: 8:00 a.m. to 8:00 p.m. U.S. Eastern Time North America: +1 512.664.1360 Latin America & Caribbean: +1 512.664.1360 Next update: We will provide an update as further information becomes available.
- resolved Sep 16, 2026, 08:51 PM UTC
The third-party provider has observed that instance stability and performance are now at expected levels and has declared the incident resolved. This incident is now resolved.