Forcepoint incident

SCLA Chile/Santiago vpop (Cluster P) Degraded Performance

Minor Resolved View vendor source →

Forcepoint experienced a minor incident on September 7, 2026 affecting São Paulo (P), lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2026, 02:35 PM UTC
Resolved
Sep 07, 2026, 05:44 PM UTC
Duration
3h 9m
Detected by Pingoru
Sep 07, 2026, 02:35 PM UTC

Affected components

São Paulo (P)

Update timeline

  1. investigating Sep 07, 2026, 02:35 PM UTC

    Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster. Description: We are currently experiencing degradation of Web Security Cloud Services in SCLA Chile/Santiago vpop in the Sao Paulo cluster. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center. We are currently investigating the problem and will provide further feedback as we make progress. Next update time: 15:00 UTC

  2. investigating Sep 07, 2026, 03:48 PM UTC

    Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster. Description: We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses. Next update time: 16:30 UTC

  3. identified Sep 07, 2026, 03:50 PM UTC

    Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster. Description: We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses. Next update time: 16:45 UTC

  4. monitoring Sep 07, 2026, 04:28 PM UTC

    Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster. Description: The issue has been resolved, and traffic has been failed back to the SCLA VPOP. Service is currently working as expected. Our teams are continuing to monitor the performance of the VPOP closely for some time to ensure stability. We will provide further updates as necessary.

  5. resolved Sep 07, 2026, 05:44 PM UTC

    This incident has been resolved.