Forcepoint incident
RBI Service Unavailable - ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) Regions
Resolved after 2 hours, affecting Remote Browser Isolation and Singapore (ap-southeast-1) and 1 more, on September 18, 2026.
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 13:30 UTC
Affected components
Update timeline
- investigating Sep 18, 2026, 11:58 AM UTC
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 12:30 UTC
- monitoring Sep 18, 2026, 01:21 PM UTC
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 13:30 UTC
- resolved Sep 18, 2026, 01:58 PM UTC
This incident has been resolved.
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