Flutterwave incident
[XOF] Service Restored: Disruption on Collections through InTouch
Resolved after 16 hours 18 minutes, affecting Collections APIs, on September 25, 2026.
We are pleased to inform you that the disruption affecting XOF collections through InTouch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding.
Affected components
Update timeline
- identified Sep 25, 2026, 02:02 PM UTC
Dear Valued Merchant, We are currently seeing an intermittent disruption affecting some XOF collections through InTouch, with transactions remaining in pending status. The issue is being investigated, and we are working to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Burkina Faso
- resolved Sep 26, 2026, 06:20 AM UTC
We are pleased to inform you that the disruption affecting XOF collections through InTouch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding.
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