Flock Safety Outage History

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Flock Safety had 37 outages in the last 2 years totaling 77h 37m of downtime — averaging 1.5 incidents per month.

There were 37 Flock Safety outages since March 27, 2025 totaling 77h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.flocksafety.com

Critical September 6, 2026

TLS connectivity widespread issues

Detected by Pingoru
Sep 06, 2026, 12:39 AM UTC
Resolved
Sep 06, 2026, 01:49 AM UTC
Duration
1h 9m
Affected: Search, Insights, and AdministrationAlerts & MapAPI & WebhooksVMSAerodome
Timeline · 3 updates
  1. investigating Sep 06, 2026, 12:39 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 06, 2026, 01:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 06, 2026, 01:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 4, 2026

Nova application down completely

Detected by Pingoru
Aug 04, 2026, 08:06 PM UTC
Resolved
Aug 04, 2026, 11:16 PM UTC
Duration
3h 10m
Timeline · 3 updates
  1. identified Aug 04, 2026, 08:06 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 04, 2026, 08:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 04, 2026, 11:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 12, 2026

Audio Hotlist Hits Delayed

Detected by Pingoru
Jul 12, 2026, 04:05 AM UTC
Resolved
Jul 12, 2026, 05:09 AM UTC
Duration
1h 3m
Affected: Alerts & Map
Timeline · 4 updates
  1. investigating Jul 12, 2026, 04:05 AM UTC

    We are currently investigating an issue where audio hotlist hits are delayed Events are still being processed successfully and will be accessible when normal operations resume

  2. monitoring Jul 12, 2026, 04:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 12, 2026, 04:28 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 12, 2026, 05:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

Hotlist Hits Delayed

Detected by Pingoru
Jul 06, 2026, 12:10 PM UTC
Resolved
Jul 06, 2026, 03:35 PM UTC
Duration
3h 25m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 3 updates
  1. investigating Jul 06, 2026, 12:10 PM UTC

    We are currently investigating an issue where hotlist hits are delayed.

  2. monitoring Jul 06, 2026, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 06, 2026, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 25, 2026

Live streams have loading issues

Detected by Pingoru
Jun 25, 2026, 01:22 PM UTC
Resolved
Jun 25, 2026, 02:13 PM UTC
Duration
50m
Affected: VMS
Timeline · 2 updates
  1. investigating Jun 25, 2026, 01:22 PM UTC

    We are currently investigating an issue that live streams have trouble loading.

  2. resolved Jun 25, 2026, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 8, 2026

Analytics page not loading

Detected by Pingoru
Jun 08, 2026, 06:40 PM UTC
Resolved
Jun 08, 2026, 08:52 PM UTC
Duration
2h 12m
Affected: Search, Insights, and Administration
Timeline · 5 updates
  1. investigating Jun 08, 2026, 06:40 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 08, 2026, 06:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 08, 2026, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 08, 2026, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 08, 2026, 08:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 5, 2026

Live Video Streams in FlockOS causing app to crash

Detected by Pingoru
Jun 05, 2026, 05:59 PM UTC
Resolved
Jun 05, 2026, 06:46 PM UTC
Duration
47m
Affected: Alerts & Map
Timeline · 4 updates
  1. investigating Jun 05, 2026, 05:59 PM UTC

    We believe we know the root cause and are working on a fix.

  2. identified Jun 05, 2026, 06:30 PM UTC

    We have identified the problem. Engineers are now working on shipping a fixed version.

  3. monitoring Jun 05, 2026, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2026, 06:46 PM UTC

    Live streams in FlockOS are not stable

Read the full incident report →

Major May 25, 2026

Flock Aerodome DNS issue

Detected by Pingoru
May 25, 2026, 09:10 PM UTC
Resolved
May 25, 2026, 09:48 PM UTC
Duration
37m
Affected: Aerodome
Timeline · 2 updates
  1. investigating May 25, 2026, 09:10 PM UTC

    We are currently investigating a DNS issue affecting Flock Aerodome customers in some regions. Our team is actively working to identify the root cause and restore normal service as quickly as possible.

  2. resolved May 25, 2026, 09:48 PM UTC

    The DNS issue affecting Flock Aerodome customers has been resolved. Operations are now back to normal.

Read the full incident report →

Critical May 18, 2026

Customers cannot connect drone to Aerodome platform

Detected by Pingoru
May 18, 2026, 01:21 PM UTC
Resolved
May 18, 2026, 01:52 PM UTC
Duration
31m
Affected: Aerodome
Timeline · 3 updates
  1. investigating May 18, 2026, 01:21 PM UTC

    We have identified the issue and are working on a remediation.

  2. monitoring May 18, 2026, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2026, 01:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 17, 2026

Search Ingest Delayed

Detected by Pingoru
May 17, 2026, 10:53 AM UTC
Resolved
May 17, 2026, 07:37 PM UTC
Duration
8h 43m
Affected: Search, Insights, and AdministrationAPI & Webhooks
Timeline · 5 updates
  1. identified May 17, 2026, 10:53 AM UTC

    Our search system is experiencing intermittent delays ingesting new footage. As a result, recent footage may take longer than usual to become searchable. Alerts and Hot List are unaffected.

  2. identified May 17, 2026, 01:28 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 17, 2026, 03:38 PM UTC

    We are continuing to work on a fix for this issue. Searches involving exact license plate matches and FreeForm search are unaffected. Alerting and other real-time systems are unaffected.

  4. monitoring May 17, 2026, 05:37 PM UTC

    We have fixed the issue affecting real-time data. We are still working through historical data, so some older footage may take longer than usual to become searchable. Alerting and other real-time systems are unaffected.

  5. resolved May 17, 2026, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 14, 2026

Search degradation

Detected by Pingoru
May 14, 2026, 06:34 PM UTC
Resolved
May 14, 2026, 06:53 PM UTC
Duration
19m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 4 updates
  1. investigating May 14, 2026, 06:34 PM UTC

    We are currently investigating this issue.

  2. identified May 14, 2026, 06:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 06:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2026, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 3, 2026

Operational Issues

Detected by Pingoru
Apr 03, 2026, 09:30 PM UTC
Resolved
Apr 04, 2026, 12:41 AM UTC
Duration
3h 10m
Affected: Search, Insights, and AdministrationAlerts & MapAPI & WebhooksVMSAerodome
Timeline · 6 updates
  1. investigating Apr 03, 2026, 09:30 PM UTC

    We are currently investigating operational issues within our system Footage is still being processed successfully and will be accessible when normal operations resume

  2. identified Apr 03, 2026, 09:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 03, 2026, 09:48 PM UTC

    We are continuing to work on a fix for this issue. In addition to the components already mentioned, users are currently unable to log into Aerodome.

  4. identified Apr 03, 2026, 10:13 PM UTC

    We are currently testing a fix.

  5. monitoring Apr 03, 2026, 10:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 04, 2026, 12:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2026

Issues with our NCIC Source - hits on that source are currently paused

Detected by Pingoru
Apr 03, 2026, 04:10 PM UTC
Resolved
Apr 03, 2026, 06:01 PM UTC
Duration
1h 51m
Affected: Alerts & Map
Timeline · 3 updates
  1. investigating Apr 03, 2026, 04:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 03, 2026, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 03, 2026, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 3, 2026

Plate reads, insights, and alerts delayed

Detected by Pingoru
Apr 03, 2026, 02:37 PM UTC
Resolved
Apr 03, 2026, 03:08 PM UTC
Duration
31m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 3 updates
  1. investigating Apr 03, 2026, 02:37 PM UTC

    Plate reads are currently delayed, footage will be processed upon a fix being implemented.

  2. monitoring Apr 03, 2026, 02:44 PM UTC

    The cause has been identified and plate reads are now being uploaded. Some cameras will be delayed as they process the backlog.

  3. resolved Apr 03, 2026, 03:08 PM UTC

    This issue has been resolved. All reads, insights, and alerts are realtime.

Read the full incident report →

Major March 27, 2026

Footage Ingestion Delayed

Detected by Pingoru
Mar 27, 2026, 10:35 PM UTC
Resolved
Mar 27, 2026, 11:17 PM UTC
Duration
42m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 3 updates
  1. investigating Mar 27, 2026, 10:35 PM UTC

    We are currently investigating operational issues within our system. New Search results and Hot List alerts will be delayed. Footage is still being captured successfully and will be accessible when processing issues are resolved.

  2. identified Mar 27, 2026, 11:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 27, 2026, 11:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 5, 2026

Degraded Performance: Network Audit Downloads and Search

Detected by Pingoru
Mar 05, 2026, 03:27 PM UTC
Resolved
Mar 05, 2026, 07:13 PM UTC
Duration
3h 46m
Affected: Search, Insights, and Administration
Timeline · 2 updates
  1. identified Mar 05, 2026, 03:27 PM UTC

    We are aware of an issue impacting the ability to download Network Audit files and the ability to perform Searches. Our engineering team is actively working on a resolution. Access to other system features remains unaffected.

  2. resolved Mar 05, 2026, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Degraded Performance: Network Audit Downloads and Transparency Portals

Detected by Pingoru
Feb 12, 2026, 05:30 PM UTC
Resolved
Feb 13, 2026, 09:28 PM UTC
Duration
1d 3h
Affected: Search, Insights, and Administration
Timeline · 2 updates
  1. identified Feb 13, 2026, 03:35 PM UTC

    We are aware of an issue impacting the ability to download Network Audit files. Our engineering team is actively working on a resolution. Access to other system features remains unaffected.

  2. resolved Feb 13, 2026, 09:28 PM UTC

    The incident has been resolved

Read the full incident report →

Minor November 24, 2025

Hotlist hits delayed, Search UI degraded performance

Detected by Pingoru
Nov 24, 2025, 06:08 PM UTC
Resolved
Nov 24, 2025, 08:32 PM UTC
Duration
2h 24m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 2 updates
  1. identified Nov 24, 2025, 06:08 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 24, 2025, 08:32 PM UTC

    This incident has been resolved as of 1:40pm ET

Read the full incident report →

Minor November 11, 2025

Frontend Operational Issues

Detected by Pingoru
Nov 11, 2025, 07:08 PM UTC
Resolved
Nov 11, 2025, 07:29 PM UTC
Duration
21m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 4 updates
  1. investigating Nov 11, 2025, 07:08 PM UTC

    We are currently investigating frontend operational issues within our system. Users on the west coast may have difficulty loading frontend web pages. Footage is still being processed successfully and will be accessible when normal operations resume.

  2. identified Nov 11, 2025, 07:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 07:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 30, 2025

Cloud Recording

Detected by Pingoru
Oct 30, 2025, 04:30 PM UTC
Resolved
Oct 30, 2025, 07:42 PM UTC
Duration
3h 12m
Affected: VMS
Timeline · 4 updates
  1. investigating Oct 30, 2025, 04:30 PM UTC

    Cameras recording video to cloud is down.

  2. identified Oct 30, 2025, 04:51 PM UTC

    The issue has been identified

  3. monitoring Oct 30, 2025, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 30, 2025, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

All systems are currently down.

Detected by Pingoru
Oct 20, 2025, 08:18 AM UTC
Resolved
Oct 20, 2025, 11:41 AM UTC
Duration
3h 22m
Affected: Search, Insights, and AdministrationAlerts & MapAPI & WebhooksVMS
Timeline · 4 updates
  1. investigating Oct 20, 2025, 08:18 AM UTC

    We are experiencing a major service disruption due to an issue with the third-party platform provider that hosts our infrastructure. Their engineering teams are actively working on a fix, and we are closely monitoring their progress. We will provide another update as soon as we have new information or an estimated time of resolution.

  2. identified Oct 20, 2025, 09:07 AM UTC

    The issue has been identified by the third-party platform provider that hosts our infrastructure. They are working on multiple parallel paths to accelerate recovery.

  3. monitoring Oct 20, 2025, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 11:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 11, 2025

Partial VMS Outage

Detected by Pingoru
Oct 11, 2025, 01:41 AM UTC
Resolved
Oct 11, 2025, 02:30 AM UTC
Duration
48m
Affected: VMS
Timeline · 3 updates
  1. investigating Oct 11, 2025, 01:41 AM UTC

    We are currently investigating a VMS issue that is causing a partial outage for some cameras.

  2. identified Oct 11, 2025, 01:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 11, 2025, 02:30 AM UTC

    The recent issue with video streams has been resolved. Please refresh your browser or application to restore your connection.

Read the full incident report →

Major October 8, 2025

Hotlist, Search, Alerts Delayed

Detected by Pingoru
Oct 08, 2025, 11:10 PM UTC
Resolved
Oct 09, 2025, 02:17 AM UTC
Duration
3h 7m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 3 updates
  1. identified Oct 08, 2025, 11:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 09, 2025, 12:25 AM UTC

    Alerts are back to real-time.

  3. resolved Oct 09, 2025, 02:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Device statuses unavailable

Detected by Pingoru
Sep 26, 2025, 12:50 AM UTC
Resolved
Sep 26, 2025, 01:14 AM UTC
Duration
23m
Affected: Search, Insights, and Administration
Timeline · 3 updates
  1. identified Sep 26, 2025, 12:50 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 26, 2025, 12:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2025, 01:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 21, 2025

Login Issues

Detected by Pingoru
Aug 21, 2025, 05:48 PM UTC
Resolved
Aug 21, 2025, 08:54 PM UTC
Duration
3h 6m
Affected: Search, Insights, and AdministrationAuth0 User AuthenticationAlerts & MapAuth0 Machine to Machine AuthenticationAPI & WebhooksVMS
Timeline · 7 updates
  1. investigating Aug 21, 2025, 05:48 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 21, 2025, 05:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2025, 05:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 21, 2025, 05:52 PM UTC

    We are continuing to investigate this issue.

  5. identified Aug 21, 2025, 06:20 PM UTC

    Logging into the application is impacted. No footage or assets have been lost.

  6. monitoring Aug 21, 2025, 07:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 21, 2025, 08:54 PM UTC

    This incident has been resolved.

Read the full incident report →