Slow and failing space creation
Affected: Platform APISpaces
Timeline · 2 updates
- investigating Sep 15, 2026, 02:51 PM UTC
We are currently investigating this issue.
- resolved Sep 15, 2026, 10:55 PM UTC
This incident has been resolved.
Flatfile Outage History
Flatfile is up right nowFlatfile had 15 outages in the last 2 years totaling 32h 36m of downtime — averaging 0.6 incidents per month.
There were 15 Flatfile outages since October 23, 2025 totaling 32h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Service Degradation on Existing Workbooks
Affected: Platform APISpaces
Timeline · 3 updates
- investigating Sep 14, 2026, 03:35 PM UTC
Existing workbooks are slow or degraded when restored from storage. We are investigating the root cause.
- monitoring Sep 14, 2026, 08:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 10:38 PM UTC
This incident has been resolved.
Mapping and other services down
Affected: Platform API
Timeline · 4 updates
- investigating Sep 02, 2026, 02:54 PM UTC
Mapping and other services are down. We are investigating the issue.
- monitoring Sep 02, 2026, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 02, 2026, 03:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 02, 2026, 03:48 PM UTC
This incident has been resolved.
Elevated API latency on US prod
Affected: Platform APISpacesDashboard
Timeline · 1 update
- resolved Jun 10, 2026, 05:28 PM UTC
Timestamp: 16:46 UTC to 17:25 UTC
File Extraction Error (UK)
Affected: Platform APIUK Platform APISpacesUK SpacesUK Dashboard
Timeline · 1 update
- resolved Jun 10, 2026, 05:00 PM UTC
Retroactive: Occurred Tue Jun 9, 2026 16:48:14 UTC to Wed Jun 10, 2026 12:02 UTC , Resolved
File Upload - Unsupported File Type
Affected: Platform APISpacesDashboard
Timeline · 1 update
- resolved May 29, 2026, 05:10 PM UTC
2026-05-29 13:45 UTC to 14:12 UTC Customers experienced intermittent failures when uploading and processing workbook files. The issue was traced to elevated resource utilization on internal processing workers, which caused a backlog in our job queue and prevented files from completing extraction. Our team identified the problem, restarted the affected services, and confirmed full restoration of functionality. We are implementing infrastructure improvements to prevent recurrence under similar load conditions.
Experiencing Increased Latency
Affected: Platform APISpacesDashboard
Timeline · 3 updates
- identified Apr 10, 2026, 05:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 10, 2026, 08:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 08:24 PM UTC
This incident has been resolved.
Investigating reports of Mapping Issues
Affected: Platform APISpaces
Timeline · 2 updates
- investigating Feb 02, 2026, 03:07 PM UTC
We are currently investigating reports of degraded performance with mapping in spaces.
- resolved Feb 02, 2026, 04:32 PM UTC
This incident has been resolved.
Degraded Performance on Workbooks and Space Creation
Affected: Platform APISpaces
Timeline · 3 updates
- identified Dec 18, 2025, 04:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 18, 2025, 04:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2025, 05:44 PM UTC
This incident has been resolved.
Spaces failing to load
Affected: EU Spaces
Timeline · 5 updates
- investigating Dec 18, 2025, 01:32 PM UTC
We are investigating reports of space initialization and creation issues
- identified Dec 18, 2025, 01:38 PM UTC
We have identified the root cause and a fix is currently being rolled out
- identified Dec 18, 2025, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 18, 2025, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2025, 02:54 PM UTC
The incident has been resolved.
DNS: Third-Party Service Provider Issue
Timeline · 3 updates
- investigating Nov 18, 2025, 02:06 PM UTC
An issue with one of our third-party service providers
- monitoring Nov 18, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the recovery.
- resolved Nov 18, 2025, 03:25 PM UTC
This incident has been resolved.
Performance Degradation: Slowness in Load Times/Timeouts Occurring
Affected: Platform APISpacesDashboard
Timeline · 4 updates
- investigating Nov 11, 2025, 07:52 PM UTC
We are currently investigating this issue.
- identified Nov 11, 2025, 07:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 11, 2025, 08:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 09:25 PM UTC
This incident has been resolved.
Increased Number of 400 Errors
Affected: Platform API
Timeline · 5 updates
- investigating Nov 06, 2025, 03:44 PM UTC
We are currently investigating an issue where some users are seeing an increased number of 400 errors from the API with the message "remaining connection slots are reserved for roles with the SUPERUSER attribute".
- investigating Nov 06, 2025, 04:24 PM UTC
We are no longer seeing these errors however we are continuing to investigate the cause.
- identified Nov 06, 2025, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 06, 2025, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 06:53 PM UTC
This incident has been resolved.
Performance Degradation: Experiencing Long Load Times
Affected: Platform APISpacesDashboard
Timeline · 6 updates
Service disruption in EU
Affected: EU Platform APIEU Spaces
Timeline · 3 updates
- investigating Oct 23, 2025, 10:13 AM UTC
We are currently investigating reports of a service degredation on our EU platform region
- identified Oct 23, 2025, 10:22 AM UTC
We have identified the issue and are rolling out a fix
- resolved Oct 23, 2025, 10:51 AM UTC
A fix has