First Resonance incident

[Asia Pacific (Sydney)] Issue with Autoplan

Resolved after 4 hours 51 minutes, affecting Application and UI, on September 10, 2026.

monitoring Sep 10, 2026, 08:35 PM UTC

We have deployed a fix to the GovCloud region and are now monitoring.

Started
Sep 10, 2026, 08:08 PM UTC
Resolved
Sep 11, 2026, 01:00 AM UTC
Duration
4h 51m
Detected by Pingoru
Sep 10, 2026, 08:08 PM UTC

Affected components

Application and UI

Update timeline

  1. identified Sep 10, 2026, 08:08 PM UTC

    There is currently an issue with Autoplan where demand is not accurately being generated. This issue also affects the generation of aBOMS for inventory whose parts do not have a released mBOM. We have identified the root cause of the incident and are working on fixing it now.

  2. monitoring Sep 10, 2026, 08:35 PM UTC

    We have deployed a fix to the GovCloud region and are now monitoring.

  3. resolved Sep 11, 2026, 01:00 AM UTC

    We have monitored the situation. The issue is now resolved.

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