First Resonance Outage History

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First Resonance had 7 outages in the last 2 years totaling 1h 51m of downtime — averaging 0.3 incidents per month.

There were 7 First Resonance outages since October 9, 2025 totaling 1h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.firstresonance.io

Minor September 11, 2026

[Asia Pacific (Sydney)] Issue with Autoplan

Detected by Pingoru
Sep 11, 2026, 01:00 AM UTC
Resolved
Sep 11, 2026, 01:00 AM UTC
Duration
—
Affected: Application and UI
Timeline · 3 updates
  1. identified Sep 10, 2026, 08:08 PM UTC

    Status: Identified There is currently an issue with Autoplan where demand is not accurately being generated. This issue also affects the generation of aBOMS for inventory whose parts do not have a released mBOM. We have identified the root cause of the incident and are working on fixing it now. Affected components Application and UI (Partial outage)

  2. monitoring Sep 10, 2026, 08:35 PM UTC

    Status: Monitoring We have deployed a fix to the GovCloud region and are now monitoring. Affected components Application and UI (Partial outage)

  3. resolved Sep 11, 2026, 01:00 AM UTC

    Status: Resolved We have monitored the situation. The issue is now resolved. Affected components Application and UI (Operational)

Read the full incident report →

Minor September 11, 2026

[GovCloud (US West)] Issue with Autoplan

Detected by Pingoru
Sep 11, 2026, 01:00 AM UTC
Resolved
Sep 11, 2026, 01:00 AM UTC
Duration
—
Affected: Application and UI
Timeline · 3 updates
  1. identified Sep 10, 2026, 08:08 PM UTC

    Status: Identified There is currently an issue with Autoplan where demand is not accurately being generated. This issue also affects the generation of aBOMS for inventory whose parts do not have a released mBOM. We have identified the root cause of the incident and are working on fixing it now. Affected components Application and UI (Partial outage)

  2. monitoring Sep 10, 2026, 08:35 PM UTC

    Status: Monitoring We have deployed a fix to the GovCloud region and are now monitoring. Affected components Application and UI (Partial outage)

  3. resolved Sep 11, 2026, 01:00 AM UTC

    Status: Resolved We have monitored the situation. The issue is now resolved. Affected components Application and UI (Operational)

Read the full incident report →

Minor September 3, 2026

[US West (Oregon)] File attachments intermittently failing to load

Detected by Pingoru
Sep 03, 2026, 11:06 PM UTC
Resolved
Sep 03, 2026, 11:06 PM UTC
Duration
—
Affected: API
Timeline · 2 updates
  1. investigating Sep 03, 2026, 09:50 PM UTC

    Status: Investigating We're investigating an issue where file attachments, images, and other uploaded content may intermittently fail to load or take longer than usual to appear. Other parts of the application are unaffected. We're monitoring the situation and will post updates as we learn more. Affected components API (Degraded performance)

  2. resolved Sep 03, 2026, 11:06 PM UTC

    Status: Resolved This issue has been resolved. File attachments, images, and other uploaded content are loading normally again. Thank you for your patience. Affected components API (Operational)

Read the full incident report →

Minor September 1, 2026

[US West (Oregon)] Degradation of Service

Detected by Pingoru
Sep 01, 2026, 10:01 PM UTC
Resolved
Sep 01, 2026, 10:01 PM UTC
Duration
—
Affected: Application and UI
Timeline · 3 updates
  1. investigating Aug 13, 2026, 02:39 PM UTC

    Status: Investigating We are currently investigating the issue. Affected components Application and UI (Degraded performance)

  2. identified Aug 13, 2026, 03:00 PM UTC

    Status: Identified We have identified the root cause of the incident and are solving the issue now. Affected components Application and UI (Degraded performance)

  3. resolved Sep 01, 2026, 10:01 PM UTC

    Status: Resolved This incident was resolved on August 13. The elevated API errors have been fixed, and service has been operating normally since. We apologize for the delay in updating this page. Affected components Application and UI (Operational)

Read the full incident report →

Minor July 29, 2026

[US West (Oregon)] New ION Experience has partial outage on select pages.

Detected by Pingoru
Jul 29, 2026, 05:35 PM UTC
Resolved
Jul 29, 2026, 05:35 PM UTC
Duration
—
Affected: Application and UI
Timeline · 2 updates
  1. investigating Jul 29, 2026, 05:15 PM UTC

    Status: Investigating We are currently investigating the issue. Affected components Application and UI (Partial outage)

  2. resolved Jul 29, 2026, 05:35 PM UTC

    Status: Resolved We have rolled back new ION Experience to a known working version. Affected components Application and UI (Operational)

Read the full incident report →

Minor July 24, 2026

[GovCloud (US West)] Degraded performance on ION GovCloud region

Detected by Pingoru
Jul 24, 2026, 02:23 AM UTC
Resolved
Jul 24, 2026, 02:23 AM UTC
Duration
—
Affected: APIApplication and UI
Timeline · 4 updates
  1. investigating Jul 24, 2026, 12:26 AM UTC

    Status: Investigating We are currently investigating the issue. Affected components API (Degraded performance) Application and UI (Degraded performance)

  2. monitoring Jul 24, 2026, 12:55 AM UTC

    Status: Monitoring We've upsized the database to temporarily alleviate memory pressure as a first stopgap. Continuing to monitor the API performance closely. Affected components API (Degraded performance) Application and UI (Degraded performance)

  3. monitoring Jul 24, 2026, 01:27 AM UTC

    Status: Monitoring API latency has settled down. Continuing to monitor. Affected components API (Operational) Application and UI (Operational)

  4. resolved Jul 24, 2026, 02:23 AM UTC

    Status: Resolved API latency is stable - issue is resolved. Affected components API (Operational) Application and UI (Operational)

Read the full incident report →