Firmhouse incident

Low level error messages

Resolved after 3 hours 27 minutes, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more, on April 17, 2023.

identified Apr 17, 2023, 09:41 AM UTC

We're seeing low level error messages across our platform. We've identified the problem and working on a solution.

Started
Apr 17, 2023, 09:41 AM UTC
Resolved
Apr 17, 2023, 01:09 PM UTC
Duration
3h 27m
Detected by Pingoru
Apr 17, 2023, 09:41 AM UTC

Affected components

Portal and Main PlatformCheckout & Self Service CenterAPI

Update timeline

  1. identified Apr 17, 2023, 09:41 AM UTC

    We're seeing low level error messages across our platform. We've identified the problem and working on a solution.

  2. resolved Apr 17, 2023, 01:09 PM UTC

    This incident has been resolved.

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