Firmhouse incident

Downtime

Critical Vendor's status page →

Resolved after 1 hour 52 minutes, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more, on April 25, 2023.

monitoring Apr 25, 2023, 12:53 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 25, 2023, 12:35 PM UTC
Resolved
Apr 25, 2023, 02:28 PM UTC
Duration
1h 52m
Detected by Pingoru
Apr 25, 2023, 12:35 PM UTC

Affected components

Portal and Main PlatformCheckout & Self Service CenterAPI

Update timeline

  1. identified Apr 25, 2023, 12:35 PM UTC

    We are experiencing system-wide downtime and are working on a fix

  2. identified Apr 25, 2023, 12:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 25, 2023, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 25, 2023, 02:28 PM UTC

    This incident has been resolved.

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