Resolved after 12 hours 3 minutes, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more, on June 22, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 22, 2023, 07:42 PM UTC
We are currently investigating this issue.
- identified Jun 22, 2023, 07:54 PM UTC
We have identified a problem with a database of our infrastructure provider. Things are coming back but we are still investigating the cause of the outage.
- identified Jun 22, 2023, 08:01 PM UTC
We are working on a solution with our infrastructure provider.
- identified Jun 22, 2023, 08:23 PM UTC
We are still working on a solution but our platform and API should be accessible again. It's possible you experience an increase in load times on certain data-heavy operations.
- identified Jun 22, 2023, 08:39 PM UTC
We are currently putting a solution in place while we work with our infrastructure provider on a post-mortem and permanent solution.
- monitoring Jun 22, 2023, 08:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2023, 07:46 AM UTC
This incident has been resolved.
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