Firmhouse incident

User interface issues on Checkout

Resolved after 1 hour 29 minutes, affecting Checkout & Self Service Center, on October 16, 2023.

monitoring Oct 16, 2023, 10:29 AM UTC

We are continuing to monitor for any further issues.

Started
Oct 16, 2023, 10:12 AM UTC
Resolved
Oct 16, 2023, 11:41 AM UTC
Duration
1h 29m
Detected by Pingoru
Oct 16, 2023, 10:12 AM UTC

Affected components

Checkout & Self Service Center

Update timeline

  1. investigating Oct 16, 2023, 10:12 AM UTC

    We are investigating an issue where UI elements on Firmhouse Checkout aren't displaying correctly

  2. identified Oct 16, 2023, 10:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 16, 2023, 10:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 16, 2023, 10:29 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 16, 2023, 11:41 AM UTC

    This incident has been resolved.

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