Firmhouse incident

Degraded performance on report generation

Resolved after 5 hours 34 minutes, affecting Portal and Main Platform, on March 19, 2024.

resolved Mar 19, 2024, 03:36 PM UTC

The issue has been resolved. In some cases the degraded performance caused reports to get stuck, if this is the case for you, please try again. Apologies for the inconvenience.

Started
Mar 19, 2024, 10:02 AM UTC
Resolved
Mar 19, 2024, 03:36 PM UTC
Duration
5h 34m
Detected by Pingoru
Mar 19, 2024, 10:02 AM UTC

Affected components

Portal and Main Platform

Update timeline

  1. identified Mar 19, 2024, 10:02 AM UTC

    We are seeing some performance issues that will cause report generation through our portal to take longer than usual. We're currently working on a solution.

  2. resolved Mar 19, 2024, 03:36 PM UTC

    The issue has been resolved. In some cases the degraded performance caused reports to get stuck, if this is the case for you, please try again. Apologies for the inconvenience.

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