Resolved after 6 hours 8 minutes, affecting Portal and Main Platform and Checkout & Self Service Center and 1 more, on October 9, 2024.
The problems at our infrastructure provider have been resolved and pages and API requests should be back to normal.
Affected components
Update timeline
- identified Oct 09, 2024, 01:12 PM UTC
There appears to be a similar issue at our hosting provider as yesterday, causing requests to be slower than usual or even not providing a response. We are in te process of rerouting traffic for Portal and API to our secondary infrastructure to get this stable as soon as possible, while monitor the situation at Salesforce/Heroku.
- monitoring Oct 09, 2024, 02:39 PM UTC
We have rerouted traffic for Portal and API which should result in more stable page views and API requests. We keep monitoring the situation and keep you updated.
- resolved Oct 09, 2024, 07:20 PM UTC
The problems at our infrastructure provider have been resolved and pages and API requests should be back to normal.
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