Fieldroutes Outage History

Fieldroutes is up right now

Fieldroutes had 8 outages in the last 2 years totaling 219h 11m of downtime — averaging 0.3 incidents per month.

There were 8 Fieldroutes outages since October 15, 2025 totaling 219h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fieldroutes.com

Major July 21, 2026

Issues Logging into FieldRoutes

Detected by Pingoru
Jul 21, 2026, 01:45 PM UTC
Resolved
Jul 21, 2026, 03:01 PM UTC
Duration
1h 15m
Affected: FieldRoutes Web
Timeline · 2 updates
  1. investigating Jul 21, 2026, 01:45 PM UTC

    We are currently experiencing login issues affecting access to our platform for some customers. Our engineering team is actively monitoring the situation and working closely to restore full service as quickly as possible. We understand how disruptive this may be to your work, and we sincerely apologize for the inconvenience.

  2. resolved Jul 21, 2026, 03:01 PM UTC

    This incident has been resolved. If you are still experiencing issues, please reach out to [email protected].

Read the full incident report →

Notice May 8, 2026

AWS Operational Issue Affecting FieldRoutes Performance

Detected by Pingoru
May 08, 2026, 05:39 PM UTC
Resolved
May 11, 2026, 05:30 PM UTC
Duration
2d 23h
Affected: FieldRoutes Web
Timeline · 3 updates
  1. investigating May 08, 2026, 05:39 PM UTC

    We are currently aware of an AWS issue that is affecting FieldRoutes users from accessing our services. Our Engineers are in touch with AWS working to gather additional details. We will continue to update the Status Page as more information becomes available. You can also email Support: [email protected] with any additional questions or concerns.

  2. monitoring May 08, 2026, 06:21 PM UTC

    AWS has identified the issue that occurred due a power outage. FieldRoutes users should start seeing access restored and system performance returning to normal. We are continuing to monitor the situation and will share additional information as it becomes available. Please email Support: [email protected] if you have any additional questions and/or concerns.

  3. resolved May 11, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026

Slowness & Intermittent Connection Issues

Detected by Pingoru
May 07, 2026, 02:39 PM UTC
Resolved
May 08, 2026, 02:02 PM UTC
Duration
23h 23m
Affected: FieldRoutes Web
Timeline · 3 updates
  1. investigating May 07, 2026, 02:39 PM UTC

    The developers are currently investigating reports of slowness and intermittent connection issues occurring. Reloading the website and/or clearing cache may help improve performance in the meantime. If you are experiencing these issues please email Support: [email protected] We will provide updates as more information becomes available.

  2. monitoring May 07, 2026, 07:23 PM UTC

    The development team has performed a server refresh, which has addressed the previously reported performance degradation. Monitoring is ongoing to confirm system stability. Please contact Support if you encounter any additional issues: [email protected]

  3. resolved May 08, 2026, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026

PestRoutes Sales app/FieldRoutes Payments Customer not able to add credit cards

Detected by Pingoru
Apr 24, 2026, 06:35 PM UTC
Resolved
Apr 26, 2026, 07:33 PM UTC
Duration
2d
Affected: PestRoutes Sales (iOS)
Timeline · 4 updates
  1. investigating Apr 24, 2026, 06:35 PM UTC

    We are currently experiencing an issue that prevents credit cards from being added within the PestRoutes Sales mobile app. This issue affects FieldRoutes Payments users only and is not impacting other payment methods or user groups. Our engineering team has been notified and is actively investigating to restore full functionality as quickly as possible. We will provide updates as more information becomes available.

  2. identified Apr 24, 2026, 08:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 25, 2026, 03:05 AM UTC

    A fix has been submitted to both the Apple App Store and Google Play Store for review. We are actively monitoring the approval status and will provide a follow-up update once the updated app versions are confirmed and available for download.

  4. resolved Apr 26, 2026, 07:33 PM UTC

    PestRoutes Sales version 2.101 has been successfully released to the Apple and Android app stores.

Read the full incident report →

Major November 18, 2025

FieldRoutes Payments and Knowledge Base Experiencing Outage

Detected by Pingoru
Nov 18, 2025, 02:35 PM UTC
Resolved
Nov 18, 2025, 07:37 PM UTC
Duration
5h 2m
Affected: Payments
Timeline · 5 updates
  1. identified Nov 18, 2025, 02:35 PM UTC

    We’re currently experiencing an outage with several services, including FieldRoutes Payments and the Knowledge Base, due to an outage with a third-party cloud provider. They are continuing to work on a fix for this issue. We apologize for the inconvenience and will post regular updates on our progress. Next Update - 10:35 CST

  2. monitoring Nov 18, 2025, 03:39 PM UTC

    Our third-party provider has implemented a fix. Affected services have started to recover and we are currently monitoring for any further issues.

  3. monitoring Nov 18, 2025, 04:38 PM UTC

    We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 11:35 CST

  4. monitoring Nov 18, 2025, 05:44 PM UTC

    We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 1:35 CST

  5. resolved Nov 18, 2025, 07:37 PM UTC

    Our third party provider has indicated that services are currently operating normally, and no other issues related to this outage have since occurred within FieldRoutes's platform.

Read the full incident report →

Minor October 29, 2025

Sent Emails Reflect a Status of 'Processing'

Detected by Pingoru
Oct 29, 2025, 07:04 PM UTC
Resolved
Oct 30, 2025, 06:03 PM UTC
Duration
22h 58m
Affected: Customer Communication - Email
Timeline · 3 updates
  1. investigating Oct 29, 2025, 07:04 PM UTC

    Emails sent from the system all show a status of 'Processing' so it is difficult for users to know whether emails are being delivered. We have confirmed that this is not impacting whether emails are being delivered to their recipients. Our team is actively working to identify why the status is not being updated. Next update: 4:00pm CDT

  2. investigating Oct 29, 2025, 09:04 PM UTC

    Our team is still working to identify why the status is not being updated.

  3. resolved Oct 30, 2025, 06:03 PM UTC

    This issue has been resolved, and emails sent moving forward are being updated with their correct statuses. We are working with our email provider to determine if the emails that currently say 'processing' can be updated, but we also wanted to reiterate that this issue did not impact whether emails were actually delivered.

Read the full incident report →

Major October 20, 2025

Interruptions Due to our Cloud Provider

Detected by Pingoru
Oct 20, 2025, 02:03 PM UTC
Resolved
Oct 21, 2025, 01:13 PM UTC
Duration
23h 9m
Affected: FieldRoutes Web
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 02:03 PM UTC

    Customers may be experiencing interruptions in service due to issues with several cloud providers particularly with DNS. We have reached out to these providers and they have assured us that services are recovering and their services are restoring to normal operating levels. We are monitoring the situation and will share updates as they become available.

  2. resolved Oct 21, 2025, 01:13 PM UTC

    The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while AWS restored full functionality. If you need further assistance, please reach out to support at [email protected].

Read the full incident report →

Minor October 15, 2025

Recurring Billing & Emailing Invoices Disruptions

Detected by Pingoru
Oct 15, 2025, 04:22 PM UTC
Resolved
Oct 16, 2025, 02:55 PM UTC
Duration
22h 33m
Affected: Customer Communication - EmailRecurring Billing
Timeline · 3 updates
  1. investigating Oct 15, 2025, 04:22 PM UTC

    Our team is actively working to resolve an issue that prevented recurring billing from generating as expected. This issue is also impacting other processes such as emailing invoices. If you are encountering these issues please email [email protected] Next Update: 3:30pm CST

  2. monitoring Oct 15, 2025, 09:14 PM UTC

    The team has identified the issue and put a fix in place. Recurring billing should be generating successfully now. If you are still noticing issues please contact: [email protected]

  3. resolved Oct 16, 2025, 02:55 PM UTC

    These issues have been resolved. If you have any further questions about these issues, please reach out to support at: [email protected]

Read the full incident report →