Felix Outage History

Felix is up right now

Felix had 12 outages in the last 2 years totaling 274h 11m of downtime — averaging 0.5 incidents per month.

There were 12 Felix outages since August 7, 2024 totaling 274h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.felix.net

Minor June 17, 2026

Login issues for some users

Detected by Pingoru
Jun 17, 2026, 10:21 PM UTC
Resolved
Jun 18, 2026, 12:38 AM UTC
Duration
2h 16m
Affected: Contractor PortalVendor PortalNotificationsWeb API
Timeline · 3 updates
  1. investigating Jun 17, 2026, 10:21 PM UTC

    We have identified an issue affecting our Login / Authentication service that may prevent some users from signing in via regular links. As a temporary workaround, please use the following link to access the platform: https://auth.felix.net If you encountered an error when attempting to log in, we recommend using the link above while we work to resolve the issue. We are actively investigating the root cause and will provide further updates as they become available. We apologise for any inconvenience caused.

  2. identified Jun 17, 2026, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 18, 2026, 12:38 AM UTC

    This incident has resolved. Login / authentication services are now working normally for all users.

Read the full incident report →

Major March 23, 2026

500 Errors on Vendor Portal

Detected by Pingoru
Mar 23, 2026, 03:30 PM UTC
Resolved
Mar 23, 2026, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 24, 2026, 03:45 AM UTC

    Numerous Vendor reported 500 errors upon accessing the portal. Access has now been restored.

Read the full incident report →

Notice March 16, 2026

Partial platform outage

Detected by Pingoru
Mar 16, 2026, 05:39 AM UTC
Resolved
Mar 16, 2026, 06:54 AM UTC
Duration
1h 15m
Affected: Contractor PortalVendor PortalNotificationsWeb API
Timeline · 2 updates
  1. monitoring Mar 16, 2026, 05:39 AM UTC

    The issue causing a partial Felix outage has been identified and resolved. We will continue to monitor to ensure full stability.

  2. resolved Mar 16, 2026, 06:54 AM UTC

    This incident has now been resolved.

Read the full incident report →

Major February 10, 2026

Service Outage

Detected by Pingoru
Feb 10, 2026, 11:22 PM UTC
Resolved
Feb 11, 2026, 04:22 AM UTC
Duration
5h
Affected: Contractor PortalVendor PortalNotifications
Timeline · 7 updates
  1. monitoring Feb 10, 2026, 11:22 PM UTC

    Further to previous announcements this morning, the interruptions are still being observed. We continue to monitor the updates from AWS: https://health.aws.amazon.com/health/status

  2. monitoring Feb 10, 2026, 11:58 PM UTC

    We are continuing to monitor this issue.

  3. monitoring Feb 11, 2026, 12:12 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available.

  4. monitoring Feb 11, 2026, 12:56 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the next hour.

  5. monitoring Feb 11, 2026, 02:00 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.

  6. monitoring Feb 11, 2026, 03:49 AM UTC

    AWS has reported progress toward resolving the issue, and we’re seeing improved performance in our portal as well. We will continue to monitor and share further updates as they become available. Another update will be provided within the 2 hours.

  7. resolved Feb 11, 2026, 04:22 AM UTC

    All services have now been restored.

Read the full incident report →

Major December 9, 2025

SMS Messages for Vodafone customers impacted

Detected by Pingoru
Dec 09, 2025, 05:40 AM UTC
Resolved
Dec 10, 2025, 03:45 AM UTC
Duration
22h 4m
Affected: Notifications
Timeline · 4 updates
  1. investigating Dec 09, 2025, 05:40 AM UTC

    We have identified a potential issue with SMS notifications, causing messages to fail to deliver for Multi-Factor Authentication. Further investigation is currently in progress.

  2. identified Dec 09, 2025, 06:30 AM UTC

    The issue has been identified and a fix is being implemented. SMS notifications for all services outside of Multi-Factor Authentication remain operational.

  3. monitoring Dec 09, 2025, 10:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 03:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 5, 2025

Service Outage for Vendor Users

Detected by Pingoru
Sep 05, 2025, 01:44 AM UTC
Resolved
Sep 05, 2025, 03:28 AM UTC
Duration
1h 43m
Affected: Contractor PortalVendor Portal
Timeline · 4 updates
  1. investigating Sep 05, 2025, 01:44 AM UTC

    We have had reports of vendors being unable to log in. We are investigating the issue as a Critical priority and will continue to provide updates.

  2. investigating Sep 05, 2025, 02:08 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 05, 2025, 02:43 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 05, 2025, 03:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2025

Customers unable to login to platform

Detected by Pingoru
Aug 05, 2025, 10:14 PM UTC
Resolved
Aug 06, 2025, 09:07 PM UTC
Duration
22h 52m
Affected: Contractor PortalVendor Portal
Timeline · 4 updates
  1. investigating Aug 05, 2025, 10:14 PM UTC

    We are aware of an issue impacting all customers (organisation users and vendors) where users cannot login to Felix. We are currently investigating the cause.

  2. identified Aug 05, 2025, 10:28 PM UTC

    We have identified the issue and are deploying fixes currently.

  3. monitoring Aug 05, 2025, 10:30 PM UTC

    We have deployed fixes and all users should now be able to login.

  4. resolved Aug 06, 2025, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

Intermittent access issues

Detected by Pingoru
Jul 22, 2025, 06:05 AM UTC
Resolved
Jul 23, 2025, 01:54 AM UTC
Duration
19h 49m
Affected: Contractor PortalVendor Portal
Timeline · 3 updates
  1. identified Jul 22, 2025, 06:05 AM UTC

    We are currently experiencing intermittent access issues for users across Contractor and Vendor portals. We have determined the root cause, and are currently working on the resolution. Should you experience issues, please retry after a few minutes, or alternatively open a different browser or incognito/private tab.

  2. monitoring Jul 22, 2025, 10:56 AM UTC

    We have resolved the issue causing intermittent access, and are now monitoring the fix.

  3. resolved Jul 23, 2025, 01:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025

Subscription payment portal impacting credit card users

Detected by Pingoru
Apr 22, 2025, 02:56 AM UTC
Resolved
Apr 28, 2025, 12:51 AM UTC
Duration
5d 21h
Affected: Vendor Portal
Timeline · 3 updates
  1. investigating Apr 22, 2025, 02:56 AM UTC

    We are currently investigating an issue where credit card payments are not processing correctly for Marketplace vendors, impacting their ability to subscribe or renew. Please reach out to your account manager for support in the interim.

  2. identified Apr 22, 2025, 04:06 AM UTC

    We have identified the issue with a third party provider and are actively working with them to resolve. For current customers with reoccurring payments, no further action is required from you at this stage. For new customers or those refreshing their payment details, please utilise direct debit and reach out to your account manager for further information as required.

  3. resolved Apr 28, 2025, 12:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 15, 2024

SMS MFA Not working

Detected by Pingoru
Nov 15, 2024, 01:33 AM UTC
Resolved
Nov 15, 2024, 11:30 AM UTC
Duration
9h 57m
Affected: Vendor Portal
Timeline · 3 updates
  1. identified Nov 15, 2024, 01:33 AM UTC

    A probable cause of the issue with the SMS MFA module has been identified, and we are actively working on a solution.

  2. monitoring Nov 15, 2024, 02:35 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Nov 16, 2024, 08:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2024

Date Display issue for Approval Workflow Module

Detected by Pingoru
Aug 28, 2024, 02:37 AM UTC
Resolved
Aug 28, 2024, 09:03 AM UTC
Duration
6h 26m
Affected: Contractor Portal
Timeline · 4 updates
  1. investigating Aug 28, 2024, 02:37 AM UTC

    We have identified an issue with the display of dates in the Approval Workflow module, and our team is actively working to resolve the problem.

  2. identified Aug 28, 2024, 03:14 AM UTC

    A probable cause of the issue with the display of dates in the Approval Workflow module has been identified, and we are actively working on a solution.

  3. monitoring Aug 28, 2024, 08:49 AM UTC

    A fix to the display of dates in Approval Workflows has been implemented in production and we are monitoring results.

  4. resolved Aug 28, 2024, 09:03 AM UTC

    This incident has now been resolved. The display of dates in the Approval Workflows module has been restored.

Read the full incident report →

Minor August 7, 2024

Forbidden Error After Login

Detected by Pingoru
Aug 07, 2024, 04:49 AM UTC
Resolved
Aug 08, 2024, 09:39 PM UTC
Duration
1d 16h
Affected: Notifications
Timeline · 4 updates
  1. investigating Aug 07, 2024, 04:49 AM UTC

    We have identified a potential issue with email notifications, which is causing a Forbidden Error after login. Further investigation is currently in progress. Users should log in from the main https://auth.felix.net page.

  2. identified Aug 07, 2024, 05:32 AM UTC

    A probable cause of the email notification issue has been identified, and we are actively working on a solution. Users should continue to log in from the main https://auth.felix.net page.

  3. monitoring Aug 08, 2024, 02:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 08, 2024, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →